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ServiceNow Developer
DXC Technology. Design, develop, configure, and maintain ServiceNow applications, modules, and platform components focused on CSM or FSO .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in ServiceNow application development, configuration, and integration, with a strong focus on Customer Service Management (CSM) or Financial Services Operations (FSO). Proficient in JavaScript, REST/SOAP APIs, and Agile methodologies, ensuring high-quality solutions that meet business requirements and performance standards.
Highest-signal resume keywords
ServiceNow Certified System Administrator (CSA)ServiceNow Development Experience in CSM or FSOJavaScript ProficiencyREST/SOAP API KnowledgeAgile/Scrum Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow Application DevelopmentJavaScriptREST APIsSOAP APIsIntegration HubFlow DesignerAutomated Test Framework (ATF)Data MappingConfiguration ManagementTroubleshooting
Soft Skills
Analytical SkillsProblem-Solving SkillsCommunication SkillsCollaboration Skills
Tools & Technologies
ServiceNowIntegration HubHTMLCSSCI/CD PipelinesSource Control
Certifications & Qualifications
ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialist (CIS)
Industry Keywords
Customer Service Management (CSM)Financial Services Operations (FSO)Agile MethodologiesPerformance OptimizationIntelligent Automation
Tech Stack
Tools & technologiesJavaScriptReactServiceNowSOAP
About the role
Key responsibilities & impact- Design, develop, configure, and maintain ServiceNow applications, modules, and platform components focused on CSM or FSO
- Build and enhance workflows, Flow Designer flows, playbooks, catalog items, forms, fields, client scripts, business rules, and UI policies
- Implement solutions aligned with business requirements, technical specifications, and the SmartApps product roadmap
- Follow ServiceNow standards and best practices for scalability, maintainability, security, and performance
- Design, develop, and maintain REST and SOAP integrations between ServiceNow and internal or third-party systems
- Use Integration Hub to automate business processes and enable data exchange
- Troubleshoot integration issues and maintain data consistency, reliability, and security
- Develop custom functionality using JavaScript and ServiceNow scripting
- Customize user experiences with HTML and CSS where applicable
- Improve existing applications, workflows, and processes
- Configure and manage data imports, exports, mappings, and transformations
- Support data validation, migration, and troubleshooting
- Diagnose and resolve defects, configuration issues, and production incidents
- Perform unit, integration, regression, and other quality assurance testing
- Develop and maintain automated tests using the Automated Test Framework (ATF)
- Support deployments and post-release validation
- Create and maintain technical documentation
- Collaborate with product owners, business analysts, architects, QA teams, and developers
- Participate in Agile ceremonies, technical reviews, and solution design discussions
- Provide technical guidance and contribute to continuous improvement
- Deliver high-quality ServiceNow solutions aligned with business requirements and the SmartApps roadmap
- Build reliable integrations and maintain data integrity
- Ensure applications meet performance, security, maintainability, and test-coverage standards
Requirements
What you’ll need- 7–9 years of relevant experience in software development, including substantial hands-on ServiceNow experience
- Mandatory ServiceNow Certified System Administrator (CSA) certification
- Mandatory hands-on ServiceNow development experience in Customer Service Management (CSM) or Financial Services Operations (FSO)
- Strong knowledge of ServiceNow platform architecture, application development, configuration, scripting, and development best practices
- Proficiency in JavaScript and ServiceNow scripting
- Knowledge of REST/SOAP APIs, system integrations, and Integration Hub
- Knowledge of or a relevant micro-certification in at least one of: Playbooks, Flow Designer, Now Assist / AI capabilities, Platform Analytics, Predictive Intelligence, Service Portal, Service Catalog and Catalog Items, or Automated Test Framework (ATF)
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent verbal and written communication skills in English
- Ability to collaborate with cross-functional teams and translate business requirements into technical solutions
- Preferred: ServiceNow Certified Application Developer (CAD)
- Preferred: relevant ServiceNow Certified Implementation Specialist (CIS) certification
- Preferred: experience with React or related front-end technologies
- Preferred: Agile/Scrum experience
- Preferred: familiarity with CI/CD pipelines, source control, application deployment, and integration testing
- Preferred: automated testing, performance optimization, and secure application development experience
- Preferred: exposure to AI-enabled workflows, intelligent automation, or analytics capabilities within ServiceNow
Benefits
Comp & perks- In-person collaboration prioritized with flexibility to support wellbeing, productivity, individual work styles, and life circumstances
- Inclusive work environment
- Disability accommodations available