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ServiceNow Platform Engineer – Insurance Smart Apps
DXC Technology. Administer, maintain, and optimize the ServiceNow platform across development, test, and production environments .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in administering and optimizing the ServiceNow platform, including configuration, troubleshooting, and integration with enterprise applications. Proficient in JavaScript and ServiceNow scripting, with a strong focus on ITSM processes and platform governance.
Highest-signal resume keywords
ServiceNow Platform AdministrationJavaScript DevelopmentREST/SOAP IntegrationsServiceNow Certified System AdministratorITSM Process Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow ConfigurationPlatform MaintenanceMID Server AdministrationBusiness RulesClient ScriptsScript IncludesUI PoliciesFlow DesignerPerformance OptimizationAutomation Solutions
Soft Skills
Technical LeadershipMentoringProblem SolvingCollaboration
Tools & Technologies
ServiceNowCloud PlatformsEnterprise Infrastructure TechnologiesDevOpsCI/CD
Certifications & Qualifications
ServiceNow Certified System AdministratorServiceNow Certified Application Developer
Industry Keywords
ITSMPlatform GovernanceEnterprise ApplicationsTechnical DocumentationIncident Management
Tech Stack
Tools & technologiesCloudCyber SecurityITSMJavaScriptServiceNowSOAP
About the role
Key responsibilities & impact- Administer, maintain, and optimize the ServiceNow platform across development, test, and production environments
- Ensure platform availability, stability, security, scalability, and performance through proactive monitoring and administration
- Plan and execute ServiceNow upgrades, patches, instance cloning, releases, and environment maintenance
- Configure and manage ServiceNow users, groups, roles, access controls, system properties, certificates, and other platform components
- Administer and support MID Servers, integrations, and connectivity between ServiceNow and enterprise applications
- Monitor platform health and performance, troubleshoot complex technical issues, and implement sustainable solutions
- Partner with infrastructure, cloud, networking, cybersecurity, application, and other technology teams
- Support ServiceNow ITSM capabilities and align configurations with security, governance, and ServiceNow best practices
- Coordinate platform changes, maintenance activities, releases, and disaster recovery processes
- Develop and maintain technical documentation, architecture standards, operational procedures, troubleshooting guides, and runbooks
- Design, develop, test, and maintain ServiceNow solutions using JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, and REST/SOAP integrations
- Build automation and reusable solutions to reduce manual effort and improve platform efficiency and reliability
- Develop and maintain integrations between ServiceNow and internal or third-party systems
- Participate in incident, problem, and root cause analysis activities
- Identify opportunities to improve platform performance, reliability, automation, security, and user experience
- Provide technical leadership, mentoring, and guidance on ServiceNow administration, development, automation, and engineering best practices
Requirements
What you’ll need- Bachelor's degree in computer science, Information Technology, or Engineering (Preferred)
- 7+ years of experience in IT, software engineering, platform engineering, or a related technology discipline
- 3+ years of hands-on experience administering and/or engineering the ServiceNow platform
- Strong experience with ServiceNow platform administration, configuration, troubleshooting, and operational support
- Experience with ServiceNow upgrades, patches, cloning, releases, instance management, and platform maintenance
- Strong understanding of ServiceNow security, roles, ACLs, users, groups, system properties, and platform configuration
- Hands-on experience with JavaScript and ServiceNow scripting
- Experience with Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, and/or related ServiceNow capabilities
- Experience developing and troubleshooting REST and SOAP integrations and working with APIs
- Experience with MID Servers and enterprise system integrations
- Experience with ITSM processes and enterprise technology environments
- ServiceNow Certified System Administrator (CSA) preferred
- ServiceNow Certified Application Developer (CAD) or other relevant ServiceNow certifications preferred
- Experience with additional ServiceNow modules beyond core ITSM preferred
- Experience with ServiceNow IntegrationHub, Flow Designer, or advanced automation capabilities preferred
- Experience with cloud platforms and enterprise infrastructure technologies preferred
- Experience with DevOps, CI/CD, source control, or automated deployment practices preferred
- Experience with performance optimization, platform governance, and enterprise ServiceNow architecture preferred
- Advanced degree in Computer Science, Information Technology, Engineering, or a related discipline preferred
- Experience providing technical leadership or mentoring preferred
Benefits
Comp & perks- Health, dental, and vision insurance coverage
- Employee wellness program
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off
- Flexible work model supporting wellbeing, productivity, individual work styles, and life circumstances