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Customer Success Manager
DyFlex Solutions. Work from office, with travel required to customer sites across Perth and the broader WA region .
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Work from office, with travel required to customer sites across Perth and the broader WA region
- Own post-sales relationships with assigned customers
- Ensure customers achieve desired outcomes through SAP solutions
- Develop and manage customer success plans, including forecasting, account strategies, and engagement roadmaps
- Monitor customer health metrics, satisfaction scores, and usage trends
- Proactively address customer risks and opportunities
- Collaborate with Sales, Operations, and Support teams to drive renewals, upsells, and long-term customer value
- Act as a trusted advisor on transformational change and SAP environment optimisation
- Coordinate consulting and delivery teams to ensure seamless customer experiences
- Build relationships with key customer decision-makers and stakeholders
- Advocate for customer needs internally and contribute to product and service improvements
- Meet or exceed goals for customer satisfaction, retention, and portfolio growth
- Contribute strategically to DyFlex’s regional presence
Requirements
What you’ll need- Relevant tertiary qualifications in a technical, business, or software-related field
- Proven experience in customer success, account management, or post-sales consulting within the tech or enterprise software space
- Strong understanding of SAP solutions and delivery models, including S/4HANA, Cloud, and AMS
- Business acumen and curiosity to deepen knowledge of SAP products and customer industries
- Experience working in a fast-paced, customer-centric, and multi-cultural environment
- Knowledge of cloud computing and emerging enterprise technologies
- Exceptional written and verbal communication skills in English
- Strong interpersonal skills, with the ability to build trust, influence outcomes, and manage multiple stakeholders
- Self-motivated and highly organised, with a strong sense of ownership and ability to manage competing priorities
- Innovative mindset focused on improving processes and delivering scalable success
- Only WA-based candidates will be considered
- Visa sponsorship is not available
- Preferred applicant must undertake employment screening
Benefits
Comp & perks- Safe, flexible and respectful work environment
- Diverse and inclusive team
- Employment screening by DyFlex or an external third-party provider