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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and implementing Microsoft Dynamics 365 solutions, particularly in Customer Insights and real-time journeys. Proficient in C#/.NET development, Power Platform tools, and effective stakeholder communication.
Highest-signal resume keywords
Microsoft Dynamics 365 CE / CRMC#/.NET Plugin DevelopmentPower AutomateCustomer Insights – JourneysRequirements Gathering
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
C#/.NET DevelopmentJavaScriptDataverse Web APIDynamics 365 ConfigurationSolution Design DocumentationUser Acceptance TestingEmail Marketing ManagementLead ScoringReal-Time Journey OptimizationAgile/Scrum Methodologies
Soft Skills
CommunicationDocumentationIndependent Work
Tools & Technologies
Power AppsAzure ServicesALMCI/CD PracticesAzure DevOpsJira
Certifications & Qualifications
PL-200PL-400MB-220
Industry Keywords
Customer Relationship ManagementLead ManagementSegmentationConsent ManagementEmail Deliverability
Tech Stack
Tools & technologiesAzureJavaScriptTypeScript.NET
About the role
Key responsibilities & impact- Design, build and support Microsoft Dynamics 365 solutions, focusing on Customer Insights – Journeys
- Gather requirements from business stakeholders and translate them into functional and technical specifications
- Map business processes and prioritize out-of-the-box Dynamics 365 features before custom development
- Prepare solution design documents, user stories and test cases
- Support user acceptance testing and user training
- Serve as the main CRM contact for marketing, sales and service teams
- Configure and customize Dynamics 365 CE entities/tables, forms, views, business rules, security roles and model-driven apps
- Develop C#/.NET plugins, custom workflow activities and JavaScript/TypeScript client-side scripts
- Build Power Automate automations and extend solutions with Power Apps and Dataverse
- Build and maintain integrations using the Dataverse Web API, Azure services and middleware
- Manage solutions, environments and deployments through ALM and CI/CD practices
- Design, build and optimize real-time customer journeys with triggers, branching, segments and personalization
- Create and manage email, SMS and push templates, marketing forms, event management and consent/compliance settings
- Configure segments and lead scoring and connect Journeys with Customer Insights – Data where applicable
- Track journey performance and analytics and recommend campaign improvements
- Support migration from outbound marketing to real-time journeys
Requirements
What you’ll need- 3+ years of hands-on experience with Microsoft Dynamics 365 CE / CRM in a techno-functional role
- Practical, project-based experience with Dynamics 365 Customer Insights – Journeys (real-time journeys)
- Strong skills in C#/.NET plugin development, JavaScript and the Dataverse Web API
- Solid knowledge of Power Platform: Power Automate, Power Apps and Dataverse
- Experience with solution management, environment strategy and deployment practices
- Proven ability to gather requirements, write clear documentation and present solutions to non-technical stakeholders
- Good understanding of marketing processes such as lead management, segmentation, consent and email deliverability
- Excellent written and spoken English
- Ability to work independently in a remote setup
- Available to join within 30 days
- Notice period of up to 30 days only
- Microsoft certifications such as PL-200, PL-400 or MB-220 (nice to have)
- Experience with Customer Insights – Data and unified customer profiles (nice to have)
- Exposure to Azure Functions, Logic Apps, Service Bus or Azure DevOps pipelines (nice to have)
- Knowledge of PCF controls and Power Pages (nice to have)
- Experience with Dynamics 365 Sales or Customer Service modules (nice to have)
- Familiarity with Agile/Scrum delivery and Azure DevOps or Jira (nice to have)
Benefits
Comp & perks- Government-mandated benefits plus supplemental HMO coverage
- Collaborative and professional work environment
- Career growth opportunities within a growing organization
- Fully remote work arrangement
- Training and support to grow careers
- Competitive compensation package commensurate with experience