SOC Analyst

DysrupIT

. Act as the first point of contact for SOC customers .

Posted 11/6/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Tier 1 technical support and cybersecurity, with a strong focus on incident response, alert monitoring, and customer service. Proficient in using security tools and ticketing systems while maintaining effective communication and documentation.

Highest-signal resume keywords

Cybersecurity ExperienceIncident Response SupportTicketing System ProficiencySecurity Tool FamiliarityCustomer Service Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Alert MonitoringIncident HandlingLog ReviewTroubleshootingNetwork Traffic AnalysisMalware ResponseBasic ScriptingConfiguration ManagementWindows SupportVPN Knowledge

Soft Skills

Excellent CommunicationTime ManagementDocumentation SkillsCalm Under PressureCustomer Service Orientation

Tools & Technologies

CrowdStrikeSIEM ToolsServiceNowRemedyConnectWiseZendesk

Certifications & Qualifications

CompTIA Security+CySA+CEHCisco Security

Industry Keywords

SOCManaged Security ServicesMSPTCP/IPDNSFirewallsActive DirectoryExchangeIISSQL

Tech Stack

Tools & technologies

Cyber SecurityDNSFirewallsPythonServiceNowSMTPSQLTCP/IP

About the role

Key responsibilities & impact

Act as the first point of contact for SOC customers
Own support requests and incidents and track them through to resolution
Provide Tier 1 triage and remote support using established processes and runbooks
Log, update and manage tickets accurately while keeping customers informed
Perform appliance health checks, basic configuration and routine maintenance
Help onboard new Managed Security Services clients
Provide administrative support for customers
Monitor and analyse security alerts and logs for suspicious activity
Investigate potential threats such as malware alerts, suspicious logins and intrusion attempts
Escalate confirmed or complex incidents to Lead Analysts or Engineering with clear notes and evidence
Support incident response activities under senior analyst direction

Requirements

What you’ll need

Excellent written and spoken English
College degree or equivalent work experience
5+ years of experience in IT helpdesk, service desk, technical support or a similar customer-facing IT role
At least 2 years of hands-on cybersecurity experience, such as alert monitoring, endpoint protection, log review or incident handling
Hands-on experience with at least one security tool, such as CrowdStrike or another EDR platform, or a SIEM tool
Basic knowledge of log collection, network traffic analysis, malware response or incident response
Hands-on experience with ticketing systems such as ServiceNow, Remedy, ConnectWise or Zendesk
Solid troubleshooting skills across Windows, networking and common business applications
Good understanding of TCP/IP, DNS, firewalls and VPNs
Strong customer service skills, with the ability to stay calm and clear when handling urgent issues
Good time management, documentation and reporting skills
Comfortable working a graveyard shift (Philippine Time), with flexibility to provide on-call support when needed
Eligibility to obtain security clearance if required by the client
Previous experience in a SOC, Managed Security Services or managed service provider (MSP) environment is nice to have
Experience with SIEM configuration and management, or user behaviour monitoring is nice to have
Experience analysing security log data from multiple sources is nice to have
Familiarity with Active Directory, Exchange, DNS, SMTP, SharePoint, IIS, SQL or patch management is nice to have
Security certifications such as CompTIA Security+, CySA+, CEH or Cisco Security are nice to have
Basic scripting skills such as PowerShell or Python are nice to have

Benefits

Comp & perks

Government-mandated benefits plus supplemental HMO coverage
Collaborative and professional work environment
Career growth opportunities within a growing organization
Fully remote work arrangement
Training and support to grow careers