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E

IT Area Leader – Customer Care & Service Tribe

E.ON

. Define, evolve, and own the Tribe’s technology strategy in alignment with enterprise IT strategy and architecture principles .

Posted 10/8/2026full-timePrague • CzechiaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates deep expertise in modern software engineering, system architecture, and technology platforms, with a strong focus on aligning technology strategy with enterprise architecture and business goals. Capable of guiding technical decisions, ensuring compliance with engineering standards, and fostering engineering talent growth.

Highest-signal resume keywords
IT ArchitectureEnterprise ArchitectureSystems IntegrationDevOpsPeople Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Software Development Lifecycle (SDLC)IT Delivery ManagementIncident & Availability Management (SLA/SLO)Data & AI ArchitectureAgile at Scale
Soft Skills
MentoringCollaborationDecision-MakingContinuous Improvement
Tools & Technologies
IT Service Management (ITSM)
Industry Keywords
Engineering StandardsTechnical QualityOperational HealthSystem StabilitySecurity Requirements

Tech Stack

Tools & technologies
ITSMSDLC

About the role

Key responsibilities & impact
  • Define, evolve, and own the Tribe’s technology strategy in alignment with enterprise IT strategy and architecture principles
  • Ensure product-team solutions comply with architectural standards, security policies, and non-functional requirements
  • Oversee system architecture and technical design across products, platforms, and integrations
  • Govern engineering standards, development practices, and technical quality across product teams
  • Monitor engineering productivity, delivery health, and system stability
  • Coordinate technology dependencies across product teams, other Tribes, and platform or shared-service teams
  • Shape organizational design and team structures to improve Tribe effectiveness
  • Partner with the Tribe Lead to translate business strategy and product vision into scalable technology solutions
  • Develop people and capabilities and allocate engineering talent
  • Promote engineering culture based on ownership, collaboration, learning, and continuous improvement
  • Take accountability for operational health, system stability, and sustainability
  • Share best practices to increase engineering maturity across the organization
  • Co-own the Tribe technology backlog and contribute to prioritization and planning
  • Own and optimize the Tribe IT budget with controlling
  • Ensure compliance with architecture and governance processes, including decision and approval boards
  • Lead the technology landscape for the Customer Care & Service Tribe, covering customer activation, service delivery, customer care, billing, payments, and issue resolution

Requirements

What you’ll need
  • Deep expertise in modern software engineering, system architecture, and technology platforms
  • Experience defining and evolving technology vision in alignment with enterprise architecture and business goals
  • Ability to guide technical decisions and ensure scalability and security
  • Knowledge of engineering standards, development practices, and DevOps practices
  • Understanding of complex technology landscapes and interdependencies across systems, platforms, and teams
  • Ability to align Tribe-level solutions with broader enterprise architecture
  • Knowledge of reliability, performance, resilience, data protection, security requirements, and regulatory constraints
  • Experience translating business goals and product vision into viable, scalable technology solutions
  • Experience supporting engineering talent growth, mentoring, and knowledge sharing
  • Ability to make decisions in complex and rapidly evolving technology environments
  • IT Architecture
  • Enterprise Architecture
  • Systems Integration
  • Software Development Lifecycle (SDLC)
  • IT Delivery Management
  • DevOps
  • IT Service Management (ITSM)
  • Incident & Availability Management (SLA/SLO)
  • Data & AI Architecture
  • Project & Delivery Management
  • Agile at Scale
  • People Leadership

Benefits

Comp & perks
  • Every year, CZK 21,620 credited to a personal benefits account for culture, experiences, holidays, dental care, or a Multisport card
  • Performance-based bonus linked to agreed targets and work performance evaluation
  • Access to the uLékaře medical service and a company psychologist
  • 5 weeks of vacation plus additional days off depending on years of service
  • Paid leave for personal and family events beyond the Labour Code
  • Additional days off for unpaid blood donation
  • 2 paid days for volunteering activities
  • Contribution to pension scheme or long-term investment product (DIP)
  • Meal allowance of CZK 115 per working day
  • 37.5-hour standard working week
  • Flexible working hours where the position allows
  • Home office options where possible
  • Discounted mobile tariffs for employees and family members
  • Financial contribution of CZK 80,040 for parents returning from maternity or parental leave
  • Up to CZK 20,000 extra per year in the personal benefits account for colleagues with disabilities