Customer Loyalty Specialist

Ear Professionals Group

. Conduct outbound and inbound calls to engage and follow up with interested leads, guiding customers from initial interest to purchase .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consultative sales, effectively guiding customers through the purchasing process while utilizing CRM systems for managing interactions. Strong communication and problem-solving skills are essential for enhancing customer satisfaction and achieving sales goals.

Highest-signal resume keywords

Consultative Sales ExperienceCRM System ProficiencyStrong Communication SkillsSales Goal AchievementCustomer-Focused Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Strategy ExecutionPipeline ManagementCustomer Interaction DocumentationSales ForecastingProduct Education

Soft Skills

Problem-SolvingAdaptabilityTeam CollaborationTrust Building

Tools & Technologies

HubSpot CRM

Industry Keywords

Outbound CallsCustomer EngagementSales OpportunitiesCustomer SatisfactionHearing Care Options

About the role

Key responsibilities & impact

Conduct outbound and inbound calls to engage and follow up with interested leads, guiding customers from initial interest to purchase
Execute a high-volume outbound call strategy to drive engagement and convert interest into sales opportunities
Lead consultative sales conversations to identify customer needs and recommend appropriate Soundly products and services
Meet or exceed monthly activity, sales, and conversion goals through pipeline management and follow-up
Engage pre-purchase customers and leads via phone, email, and SMS
Coordinate between patients and local clinics to ensure smooth care journeys and customer satisfaction
Support customers from first contact through post-purchase follow-up
Educate customers on Soundly products, services, policies, pricing, audiology consultations, the 45-day return policy, and price drop guarantee
Explain hearing care options and align product recommendations with individual hearing needs
Document customer interactions, manage follow-ups, and create service tickets using HubSpot CRM
Maintain organized records for sales forecasting, customer continuity, and operational efficiency
Participate in team stand-ups and collaborate cross-functionally
Contribute customer insights to improve sales strategies and customer experience

Requirements

What you’ll need

Experience in sales, inside sales, or customer-facing roles with a focus on consultative conversations
Comfortable working toward sales goals and performance metrics
Strong communication skills, with the ability to explain products and services clearly and build trust with customers
Experience using CRM systems and managing customer interactions across multiple channels
Ability to work effectively in a fast-paced, digital environment
Strong problem-solving skills and a customer-first mindset
Ability to work independently and collaboratively as part of a team
Adaptable and comfortable with change in an evolving business environment
Reliable home office with high speed internet

Benefits

Comp & perks

Quarterly incentive
Performance-based and discretionary incentive programs after a qualifying period
Reliable home office with high speed internet
8-hour shifts scheduled between 8AM and 9PM local time