Program Manager, IT – MMS

Early Childhood Educators

. Lead and manage the designated business portfolio .

Posted 11/2/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$95,475 - CA$110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing IT programs with a focus on case management and membership management systems, utilizing Agile and Waterfall methodologies. Proficient in aligning IT projects with business priorities while ensuring compliance with data privacy standards.

Highest-signal resume keywords

Project Management Certification (PMP)Agile MethodologiesIT Infrastructure ManagementCloud TechnologiesCross-Functional Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementBusiness Process AutomationEnterprise SoftwareCase Management SystemsMembership Management SystemsOperational IT ProjectsRisk ManagementProgram MonitoringResource AllocationKPI Reporting

Soft Skills

Strong CommunicationLeadershipProblem-SolvingStakeholder ManagementTeam Coordination

Tools & Technologies

Monday.comServiceNowZendeskCRM SystemsERP SystemsDocument ManagementWorkflow AutomationCaseIQIMIS

Certifications & Qualifications

Project Management Professional (PMP)Certified ScrumMasterCertified Scrum Product OwnerAgile Certified Practitioner

Industry Keywords

Regulatory ComplianceData Privacy StandardsPIPEDAHIPAAGDPR

Tech Stack

Tools & technologies

CloudERPPMPServiceNow

About the role

Key responsibilities & impact

Lead and manage the designated business portfolio
Work closely with internal teams, vendors, and contractors
Align IT projects with strategic business priorities
Lead cross-functional teams to deliver projects on time
Develop detailed project plans, allocate resources, and manage project risks
Coordinate project team members and maintain regular communication with stakeholders and leadership
Report on project progress, KPIs, and financials
Identify risks, dependencies, and issues and develop mitigation strategies
Monitor program progress
Define the future vision, requirements, and priorities for a technology initiative
Manage the migration of a legacy member management system to an upgraded cloud-based platform

Requirements

What you’ll need

Four-year bachelor's degree in information technology, Computer Science or a related field, or equivalent experience
Certification in Project Management (PMP) or Agile methodologies (Certified ScrumMaster, Certified Scrum Product Owner, Agile Certified Practitioner)
5–7 years of experience managing IT programs, specifically in case management systems, membership management systems, operational IT projects, or business process automation
Strong understanding of enterprise software and relevant technologies, including CRM, ERP, document management, and workflow automation
Proven experience with Agile, Waterfall, or Hybrid project management methodologies and complex multi-faceted projects
Strong background in IT infrastructure and cloud technologies, including integrating enterprise applications such as CaseIQ and iMIS
Expertise in project management tools such as Monday.com
Strong communication, leadership, and problem-solving skills
Ability to manage cross-functional teams and multiple projects with competing priorities
Experience with ticketing software such as ServiceNow or Zendesk
Familiarity with regulatory compliance and data privacy standards such as PIPEDA, HIPAA, and GDPR
Strong background in IT operations management focused on process efficiency and scalable solutions

Benefits

Comp & perks

Remote work environment
Competitive compensation package
Accommodation available upon request
Workplace inclusion and belonging commitment