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E
Front Office Assistant
East Cliff Family Health Center. Welcome patients and provide a positive, professional experience .
Posted 10/23/2026full-timeSanta Cruz • California • United StatesMid-LevelSenior💰 $23 - $26 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient check-in, registration, and maintaining accurate EHR documentation while ensuring compliance with HIPAA regulations. Provides exceptional customer service and communicates effectively with patients and staff in a healthcare setting.
Highest-signal resume keywords
EHR DocumentationHIPAA ComplianceCustomer ServiceBilingual in English and SpanishHealthcare Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Check-InPatient RegistrationPayment CollectionEHR Systems FamiliarityInsurance Plans Understanding
Soft Skills
CommunicationCollaborationProfessionalismAttention to DetailFollow-Through
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
HealthcareClinic PoliciesFederal RegulationsState RegulationsPatient-Centered Service
About the role
Key responsibilities & impact- Welcome patients and provide a positive, professional experience
- Manage patient check-in and registration
- Collect payments
- Maintain accurate patient records and EHR documentation
- Follow front office procedures and clinic policies
- Apply relevant federal and state regulations, including HIPAA
- Provide timely, respectful, and patient-centered service
- Communicate clearly and professionally with patients and staff
- Complete assignments accurately and on time
- Work collaboratively with clinic staff and patients
Requirements
What you’ll need- High School Diploma or GED
- Experience or strong interest in working in a clinic or healthcare-related setting
- Availability to work some evenings and Saturdays
- Excellent customer service, communication, and follow-through
- Bilingual in English and Spanish strongly preferred
- Bachelor’s degree in a related field preferred
- Familiarity with EHR systems and insurance plans
- Understanding of HIPAA regulations and clinical processes
- Reliable attendance and punctuality
Benefits
Comp & perks- Employer-subsidized medical, dental, vision, and life insurance
- Optional pet insurance and other supplemental plans
- Paid time off and holidays starting on day one
- 401(k) plan with 2% automatic enrollment and 2% employer match
- Wellness reimbursement
- Telecommuting stipend (as applicable)
- License and certification fee reimbursement (as applicable)
- $0.50/hr Spanish bilingual differential
- Internal staff transitioning into this position retain current benefits, tenure, PTO accruals, and retirement matching as applicable, with no lapse in coverage