Patient Services Associate

East Cliff Family Health Center

. Perform administrative office duties supporting the Medical Records Department and Patient Services Department .

Posted 10/17/2026full-timeSanta Cruz • California • United StatesJuniorMid-Level💰 $23 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing patient records and administrative tasks within a healthcare setting, ensuring compliance with HIPAA regulations and effective communication with patients and staff. Capable of utilizing EMR systems and Microsoft Office to support healthcare operations and enhance patient services.

Highest-signal resume keywords

EMR Systems ExperienceHIPAA Compliance KnowledgeMicrosoft Office ProficiencyPatient/Customer Service SkillsHealthcare Terminology Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EMR SystemsMicrosoft OfficeHealthcare TerminologyPatient Records ManagementDocument ScanningMedication Prior AuthorizationsHealth Insurance KnowledgeWorkflow ImplementationTechnical Competency with ComputersAttention to Detail

Soft Skills

Communication SkillsOrganizational SkillsCritical ThinkingTime ManagementTeam Collaboration

Tools & Technologies

OCHIN EPIC EMRCopy MachinesFax MachinesHealth Center Portals

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcarePatient ServicesMedical RecordsHIPAA RegulationsPrimary Care

About the role

Key responsibilities & impact

Perform administrative office duties supporting the Medical Records Department and Patient Services Department
Locate, file, prepare, and route patient documents, correspondence, and external medical records using computers
Access outside health center portals to retrieve and download patient medical records for inclusion in the OCHIN EPIC EMR
Scan documentation into the EMR according to protocols
Prepare documentation for provider signatures related to medication prior authorizations, prescription assistance programs, and state or federal forms
Operate copy and fax machines as instructed
Assist administrative staff with special projects
Participate in designing and implementing new workflows
Attend required meetings and training
Protect individually identifiable health information in accordance with HIPAA regulations
Provide support for the call center or front office as needed
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
Experience and/or interest in health care
Technical competency with computers
Excellent patient/customer service, communication, and follow-through skills
Strong critical thinking, organizational, time management, and attention-to-detail skills
Knowledge of standard healthcare practice policies and procedures
Experience working with computers and Microsoft Office software products
Ability to work with practice management and EMR systems
Knowledge of health insurance plans
Knowledge of healthcare terminology, procedures, and practices
Knowledge of HIPAA regulations
Excellent verbal and written communication skills
Ability to work independently and use good judgment
Ability to work effectively and harmoniously with co-workers
Ability to work at least some evenings and Saturdays as required for organizational staffing support
BA or college coursework related to health care preferred
Previous experience in a primary care health care setting, especially Medical Records experience preferred
Bilingual in English and Spanish preferred

Benefits

Comp & perks

Employer-subsidized medical, dental, vision, and life insurance
Optional pet insurance and other supplemental plans
Paid time off and holidays starting on day one
401(k) plan with 2% automatic enrollment and 2% employer match
Wellness reimbursement
Telecommuting stipend (as applicable)
License and certification fee reimbursement (as applicable)
$0.50/hour bilingual differential for Spanish/English
Benefits available to employees working 20 or more hours per week
Coverage begins the first of the month after 30 days of employment
Internal staff retain current benefits, tenure, PTO accruals, and retirement matching as applicable, with no lapse in coverage