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Train Service Delivery Development Manager
East West Railway Company. Lead the development of Train Service Delivery across East West Rail .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in train service delivery and operational improvement within the UK rail industry, with a focus on stakeholder management and strategic operational solutions.
Highest-signal resume keywords
Train Service DeliveryRailway OperationsOperational ImprovementStakeholder ManagementStrategic Thinking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operating ModelsOperational FrameworksOperational ConceptsDisruption PlanningOperational Readiness
Soft Skills
Leadership CapabilityInfluencing Skills
Industry Keywords
UK Rail IndustryJoint Concept of OperationsCustomer ExperienceAccessibilityCommand & Control Functions
About the role
Key responsibilities & impact- Lead the development of Train Service Delivery across East West Rail
- Own and evolve the Joint Concept of Operations (JCOO)
- Ensure operational plans are practical, deliverable and aligned with industry best practice
- Lead and influence key industry partners, including Network Rail and Train Operating Companies
- Drive operational readiness, resilience and disruption planning
- Provide leadership across customer experience, accessibility and command & control functions
- Translate strategic objectives into operational requirements for people, processes, systems and infrastructure
Requirements
What you’ll need- Strong experience in train service delivery, railway operations or operational improvement
- Deep understanding of the UK rail industry and operational environment
- Experience developing operating models, frameworks or operational concepts
- Exceptional stakeholder management and influencing skills
- Strategic thinking and ability to deliver practical operational solutions
- Strong leadership capability within complex, multi-stakeholder environments
Benefits
Comp & perks- Competitive salary that reflects your skills and experience
- Up to 12% employer pension contribution
- 36 days annual leave (including bank holidays)
- Option to buy up to 2 extra days
- 2 volunteering days
- Enhanced family-friendly policies
- Life assurance (4x your annual salary)
- Employee Assistance Programme
- Access to Perkbox discounts and wellbeing benefits
- Recognition programme, including on-the-spot and annual awards
- Advanced learning and development opportunities