Customer Service Team Member

Eastern Health

. Engage with the community and provide guidance on available services .

Posted 10/21/2026part-timeBurwood East • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a call center environment, effectively guiding community members and staff through the public health system while maintaining empathy and attention to detail. Capable of working under pressure and collaborating as a team player to ensure a seamless experience.

Highest-signal resume keywords

Customer Service ExperienceAttention To DetailAbility To Work Under PressureTeam PlayerEmpathy And Understanding

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Can Do AttitudeReliabilityFlexibilityPleasant Interaction

Certifications & Qualifications

Eligible To Work In AustraliaSatisfactory National Police CheckCompliance With Mandatory Vaccination Requirements

Industry Keywords

Inbound Call CentrePublic Health SystemCommunity EngagementCustomer CareLiaison With Doctors

About the role

Key responsibilities & impact

Engage with the community and provide guidance on available services
Professionally interact with internal staff and departments across all sites
Liaise with Eastern Health doctors via a priority response line
Provide customer care and service over the phone to community members and Eastern Health staff
Help callers navigate the public health system and provide a seamless experience
Show empathy and understanding on an individual basis
Think outside the box
Work in an inbound call centre for Eastern Health

Requirements

What you’ll need

Eligible to work in Australia
Satisfactory National Police Check
Compliance with mandatory vaccination requirements, including annual influenza vaccination
Evidence of immunity to vaccine-preventable diseases where required
“Can Do” attitude
Experience dealing with the public in a pleasant, helpful manner
Attention to detail
Contact centre or similar customer service experience is desirable
Ability to work well under pressure
Reliability and flexibility
Ability to work as a team player

Benefits

Comp & perks

Casual employment with flexible shift options
Possibility of working some shifts remotely from home after 3 months
Continuous learning, mentoring, and professional development
Opportunities to progress into specialist, leadership, or advanced practice pathways
Flexible working arrangements
Study and professional development leave
Leave purchasing options
Fitness programs
Confidential employee assistance services for employees and their families
24/7 access to support resources
Salary packaging through Maxxia
Novated leasing options
Employee discounts on health insurance, banking, and more