Business Operation Manager – Urgent Care

Easyservice Italia

. Support operational excellence across Urgent Care and Employer Services as a strategic partner to operational leadership .

Posted 9/15/2026full-timeRemote • Ohio • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare operations and performance improvement, with a strong focus on analyzing KPIs, financial management, and operational excellence. Proven ability to implement best practices and enhance service delivery across multiple sites.

Highest-signal resume keywords

Healthcare Operations ExperienceKPI AnalysisFinancial ManagementOperational Site AssessmentsPerformance Improvement Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational AnalyticsPerformance Metrics AnalysisProfit and Loss Statement ReviewStandardized Workflow ImplementationOperational Planning

Soft Skills

CoachingTrainingRelationship BuildingConsultation

Industry Keywords

Urgent CareEmployer ServicesHealthcare ManagementMulti-Site SupportService Delivery

About the role

Key responsibilities & impact

Support operational excellence across Urgent Care and Employer Services as a strategic partner to operational leadership
Conduct operational site visits, assessments, and audits across urgent care and employer services locations
Monitor and report on staffing, financial, patient flow, and service delivery performance metrics
Analyze KPIs to identify trends, gaps, and improvement opportunities
Partner with site leaders to implement best practices, standardized workflows, and operational improvements
Consult with site leadership on performance, financial management, and patient experience
Review profit and loss statements and support action plans to improve performance
Provide coaching, training, and operational guidance to clinic managers and staff
Support new site openings and facility enhancements, including operational planning and readiness
Ensure implementation of system initiatives, programs, policies, and technology updates
Build and maintain relationships with internal stakeholders, clinic teams, and employer clients

Requirements

What you’ll need

Bachelor’s Degree in Business Administration, Healthcare Management, or related field (required)
3 years of experience in healthcare operations, business operations, or multi-site support (required)
Experience in urgent care, medical office operations, or occupational health services (preferred)
Training in operational analytics tools, reporting systems, or healthcare performance improvement methodologies (preferred)
Ability to conduct operational site visits, assessments, and audits across urgent care and employer services locations
Knowledge of staffing, financial, patient flow, and service delivery performance metrics
Ability to analyze key performance indicators (KPIs)
Ability to review profit and loss statements
Licensing/Certification: None

Benefits

Comp & perks

Competitive pay
Incentives
Referral bonuses
403(b) with employer contributions (when eligible)
Medical, dental, vision, and prescription coverage
HSA/FSA options
Life insurance
Mental health resources and discounts
Paid time off
Parental and FMLA leave
Short- and long-term disability
Backup care for children and elders
Tuition assistance
Professional development and continuing education support