Patient Services Representative – Crossridge Internal Medicine

Easyservice Italia

. Serve as the primary point of contact between patients and physician practices .

Posted 10/20/2026full-timeRichmond • Virginia • United StatesMid-LevelSenior💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration processes, including scheduling appointments, verifying insurance information, and maintaining accurate patient records. Strong customer service and communication skills are essential for effectively interacting with patients and resolving issues.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationAppointment SchedulingCustomer ServiceProblem Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance VerificationAppointment SchedulingCash HandlingCharge Entry

Soft Skills

Customer ServiceCommunicationProblem-Solving

Tools & Technologies

Electronic Health RecordRevenue Cycle SoftwareReferral Tracking ToolMyChart

Industry Keywords

HealthcarePatient FlowDemographic InformationPayment ProcessingReferral Management

About the role

Key responsibilities & impact

Serve as the primary point of contact between patients and physician practices
Greet patients and community members respectfully
Answer, route, and manage internal and external calls
Schedule patients and enter scheduling information into the computer system
Process patients as they present for appointments
Troubleshoot and resolve problems to maintain patient flow
Inform the supervisor of department and patient issues
Process admission paperwork and perform basic insurance verification
Secure, complete, verify, and correct patient demographic and insurance information
Record lobby wait-time indicators
Calculate patient liabilities and collect and process payments
Reconcile the cash drawer at the close of the day
Perform charge entry for external services as necessary
Schedule, reschedule, or cancel referrals, follow-up appointments, and other services
Assist patients with online scheduling and MyChart
Assist patients in obtaining referrals and record them on the referral tracking tool
Obtain authorizations and pre-certifications for scheduled procedures when applicable
Pull, file, maintain, and route patient charts according to office policy
Verify prescription benefits in the electronic health record
Refer patients to financial counselors and complete accounts in revenue cycle software
Occasionally cover other physician practice locations as needed

Requirements

What you’ll need

High School Diploma or GED (required)
Prior experience in patient registration/healthcare (preferred)
Excellent customer service skills
Strong communication skills
Ability to process patient registration and verify demographics
Ability to obtain and verify insurance information
Ability to schedule appointments and enter information into computer systems accurately
Ability to troubleshoot and resolve problems promptly
Basic insurance verification knowledge
Ability to calculate patient liabilities, collect payments, and reconcile cash drawer
Licensure/Certification: None

Benefits

Comp & perks

Competitive pay
Incentives
Referral bonuses
403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage
HSA/FSA options
Life insurances
Mental health resources and discounts
Paid time off
Parental and FMLA leave
Short- and long-term disability
Backup care for children and elders
Tuition assistance
Professional development and continuing education support