Patient Services Representative – Occupational Health

Easyservice Italia

. Serve as the main point of contact for all patients and the community .

Posted 11/5/2026full-timeRichmond • Virginia • United StatesMid-LevelSenior💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration, medical billing procedures, and effective communication with patients and staff. Proficient in managing patient flow and resolving issues promptly while maintaining a professional demeanor.

Highest-signal resume keywords

Medical Billing ProceduresPatient RegistrationMedical Office Software ExperienceICD-9 And CPT Coding KnowledgeExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationMedical Billing ProceduresICD-9 CodingCPT CodingBasic Computer SkillsAppointment SchedulingTranscribing OrdersInsurance VerificationUpdating Medical RecordsProblem-Solving Skills

Soft Skills

Excellent Communication SkillsInterpersonal SkillsProfessional MannerFriendly AttitudeProblem-Solving Skills

Tools & Technologies

Medical Office Software

Certifications & Qualifications

High School Degree Or GED

Industry Keywords

Patient FlowMedical TerminologyInsurance VerificationPatient ReferralsAdmission Paperwork

About the role

Key responsibilities & impact

Serve as the main point of contact for all patients and the community
Receive and process patient referrals
Complete patient registration and verify demographics
Obtain insurance cards and identification
Update medical records accurately and efficiently
Schedule appointments
Transcribe orders
Explain financial options to patients
Greet patients and the community respectfully
Process admission paperwork and perform basic insurance verification
Answer internal and external calls in a friendly and helpful manner
Troubleshoot and resolve problems promptly
Maintain patient flow and immediately inform the Supervisor of department and patient issues
Coordinate and prioritize bed placement needs for prompt and appropriate placement
Perform other duties as assigned

Requirements

What you’ll need

High School Degree or GED (required)
Knowledge of medical billing procedures (required)
Medical office software experience (required)
Associates Degree in Healthcare or related field (preferred)
Knowledge of medical terminology and basic knowledge of ICD-9 and CPT coding (preferred)
Prior medical office experience (preferred)
Problem-solving skills
Basic computer skills
Excellent communication and interpersonal skills
Professional manner when engaging with staff and patients
Basic math skills

Benefits

Comp & perks

Competitive pay
Incentives
Referral bonuses
403(b) with employer contributions (when eligible)
Medical, dental, vision, and prescription coverage
HSA/FSA options
Life insurance
Mental health resources and discounts
Paid time off
Parental and FMLA leave
Short- and long-term disability
Backup care for children and elders
Tuition assistance
Professional development and continuing education support