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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities with a focus on effective communication and problem-solving. Proficient in managing customer inquiries and coordinating with various stakeholders while utilizing automation and AI tools for service enhancement.
Highest-signal resume keywords
Customer Service ExperienceExcellent Communication SkillsProactive Customer OutreachProblem-Solving SkillsGerman Language Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Structured Work ApproachClear Explanation of Complex Processes
Tools & Technologies
Automation ToolsAI Tools
Industry Keywords
Salary-Sacrifice LeasingTechnical Services
About the role
Key responsibilities & impact- Serve as the central point of contact for customer inquiries
- Support customers from registration through vehicle handover
- Communicate with customers by phone and email
- Coordinate with leasing partners, HR departments of corporate customers, and other service providers
- Support the management and continuous development of Customer Service
- Explore automation and AI tools as part of the ongoing development of Customer Service
Requirements
What you’ll need- Enjoy communicating directly with customers
- Solve problems and explain complex interrelationships clearly
- Ability to quickly understand the complex processes involved in salary-sacrifice leasing
- Maintain an overview and work in a structured and careful manner
- Excellent written and verbal communication skills in German, and occasionally in English
- Proactive customer outreach by phone
- Independently manage and resolve issues from A to Z
- Ideally, experience in Customer Service, preferably in software or technical services
- Good proficiency in German is an essential requirement
Benefits
Comp & perks- Hybrid working
- 30 days of annual leave
- Flexible working hours
- Electric car leasing through salary sacrifice
- Professional development budget
- Home office budget