Customer Advisor, Turkish Speaking

Eco Plus Solutions AB

. Serve as a frontline ambassador for an international digital travel brand .

Posted 11/1/2026full-timeLisbon • PortugalMid-LevelSenior💰 €1,139 - €1,436 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supporting Turkish-speaking travelers and hospitality partners, with strong capabilities in managing bookings, resolving travel issues, and utilizing CRM platforms effectively. Proficient in navigating multiple web platforms while maintaining high customer satisfaction and operational efficiency.

Highest-signal resume keywords

Native Or Advanced Fluent Turkish (C1/C2)Professional English Proficiency (B2)CRM Software ProficiencyCustomer Care ExperienceStrong Computer Literacy

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Booking ManagementTrip ModificationsRefund ProcessingPayment VerificationTyping Skills

Soft Skills

Emotional IntelligenceActive ListeningAdaptable Problem-SolvingComposure Under Pressure

Tools & Technologies

CRM PlatformsWeb PlatformsDatabases

Certifications & Qualifications

Valid EU/EFTA CitizenshipActive Portuguese Residency Card

Industry Keywords

Travel LogisticsCustomer Satisfaction MetricsFirst Contact ResolutionCall Center SupportTourism Experience

About the role

Key responsibilities & impact

Serve as a frontline ambassador for an international digital travel brand
Support Turkish-speaking travelers and commercial hospitality partners
Provide assistance for flight, hotel, and vacation rental bookings via phone, email, and live ticketing channels
Resolve trip modifications, itinerary adjustments, cancellations, and travel logistics issues
Handle booking changes, refund requests, payment verification, and accommodation preferences
Coordinate with hotels, resort operators, car rental providers, and airline representatives
De-escalate complex concerns and booking discrepancies to achieve single-contact resolutions
Record and manage customer records, interaction histories, and support requests in CRM platforms
Meet First Contact Resolution, Average Handle Time, and Customer Satisfaction metrics
Follow brand protocols and operational procedures

Requirements

What you’ll need

Valid EU/EFTA Citizenship OR an active Portuguese Residency Card
Current legal permission to work in Portugal; visa sponsorship unavailable
Native or advanced fluent Turkish (C1/C2), spoken and written
Professional English proficiency (B2)
Strong computer literacy
Ability to navigate multiple web platforms, CRM software, and databases concurrently
Fast and accurate typing skills
High emotional intelligence
Active listening capabilities
Adaptable problem-solving skills
Composure during peak volume periods
Prior call center support, retail, customer care, or tourism experience is an asset but not mandatory

Benefits

Comp & perks

Monthly performance-based bonus scheme
Daily meal allowance allocation
Standard medical and local benefit coverage
Private room in a fully furnished shared company apartment (relocation package)
Electricity, water, internet, and gas covered (relocation package)
Full initial flight expense reimbursement after successful completion of probation period
Dedicated relocation support team with airport pickup and city integration assistance
2–3 days of work-from-home flexibility per week after initial on-site training and nesting
Fully paid training
Internal mobility and promotion opportunities
Guaranteed weekends off