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Dutch-Speaking Customer Advisor
Eco Plus Solutions AB. Manage incoming phone calls, emails, and live chat inquiries from Dutch account holders .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer inquiries through various channels while providing secure solutions and guiding users in financial technology applications. Proficient in CRM systems for tracking communications and case records, with a strong emphasis on attention to detail and emotional intelligence.
Highest-signal resume keywords
Fluent Dutch (C1/C2)Professional English (B2)Customer Care ExperienceFintech ExperienceActive Listening Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Natural EmpathyAttention to DetailMultitaskingEmotional Intelligence
Tools & Technologies
CRM SystemsDigital WalletsOnline Platform Tools
Industry Keywords
Financial OperationsContact CentersE-CommerceFinancial Technology
About the role
Key responsibilities & impact- Manage incoming phone calls, emails, and live chat inquiries from Dutch account holders
- Provide clear and secure solutions for customer queries
- Guide users through digital wallet capabilities, transaction logs, account settings, and online platform tools
- Log, update, and track customer communications, case records, and follow-ups in the CRM
- Collaborate with regional helpdesks, risk management, and back-office technical departments
- Resolve escalated financial cases promptly
- Represent a premier financial technology brand with professionalism, trust, and accuracy
Requirements
What you’ll need- Fluent C1/C2 Dutch, written and verbal
- Strong B2 professional proficiency in English
- Current residence in Portugal with full working rights
- Active NIF and NISS numbers
- Quiet home workspace with fast, dependable internet connection
- Previous background in customer care, financial operations, contact centers, or e-commerce preferred
- Fintech experience is a strong plus
- Active listening skills, natural empathy, and ability to multitask across software platforms
- Strong attention to detail and sound emotional intelligence
Benefits
Comp & perks- €80 gross/month attendance bonus
- €7.63 net/day meal allowance on a dedicated meal card
- 100% remote flexibility within mainland Portugal or the islands
- Complete professional hardware setup shipped to the employee (PC, headset, and secure access devices)
- Fully paid initial training program
- Inclusive team environment
- Clear career development paths
- Wellness initiatives
- Fixed Monday–Friday schedule, 08:00–17:00, with weekends off