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Dutch Speaking Customer Advisor
Eco Plus Solutions AB. Manage incoming inquiries from Dutch-speaking customers via phone, email, and live chat .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Fluent in Dutch and proficient in English, with strong communication skills and a customer-centric approach. Capable of managing customer inquiries effectively while utilizing CRM tools and maintaining high service quality.
Highest-signal resume keywords
Fluent DutchProfessional English B2 LevelCRM Tool AdaptabilityCustomer Service ExperienceExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
PoliteEmpatheticPatientProblem-Solving MindsetEmotional Intelligence
Tools & Technologies
MS OfficeCRM System
Industry Keywords
Customer InquiriesHousehold AppliancesService QualityCase DocumentationRemote Work
About the role
Key responsibilities & impact- Manage incoming inquiries from Dutch-speaking customers via phone, email, and live chat
- Assist with product inquiries, delivery scheduling, warranty questions, and common technical issues related to household appliances
- Log and track customer interactions in the CRM system
- Maintain accurate case documentation and follow up on open cases until resolution
- Deliver clear, helpful solutions and maintain high customer satisfaction
- Collaborate with team leaders and colleagues in-office and virtually
- Continuously improve service quality and meet team performance targets
Requirements
What you’ll need- Fluent Dutch, written and spoken
- Professional English at B2 level or higher
- Comfortable navigating multiple screens and using basic software, including MS Office
- Ability to adapt to CRM tools
- Ability to self-manage during remote workdays
- Comfortable working in a structured environment with rotating shifts
- Excellent verbal and written communication skills
- Polite, empathetic, patient, and customer-centric approach
- Emotional intelligence and a problem-solving mindset
- Full-time availability: 40 hours per week, 8 hours per day, 5 days per week
- No prior experience required; customer service, call center, or retail experience is a bonus but not mandatory
Benefits
Comp & perks- €150 net/month language allowance for utilizing Dutch language skills
- Up to €100/month monthly KPI performance bonus
- €7 daily meal voucher (approximately €140–€150 net extra per month)
- Fully paid, comprehensive initial training
- Real opportunities for internal promotion into Quality Assurance, Team Management, or Training roles
- Dedicated relocation support, including assistance with local paperwork, NIF/NISS registration, and settling-in guidance
- Hybrid work model with 2–3 remote days per week