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Dutch-Speaking Customer Advisor
Eco Plus Solutions AB. Manage incoming phone calls, emails, and live chat inquiries from Dutch clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in Dutch and English, with strong customer support experience in financial or e-commerce environments. Capable of managing inquiries across digital platforms while maintaining attention to detail and delivering empathetic service.
Highest-signal resume keywords
Fluent Dutch (C1/C2)Customer Support ExperienceActive Listening SkillsMultitasking Across Digital PlatformsNIF and NISS Credentials
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Natural EmpathyStructured Attention to DetailSound Emotional Intelligence
Tools & Technologies
CRM Systems
Industry Keywords
Financial HelpdeskE-CommerceDigital Wallet FeaturesCustomer InquiriesRisk Operations
Tech Stack
Tools & technologiesSwift
About the role
Key responsibilities & impact- Manage incoming phone calls, emails, and live chat inquiries from Dutch clients
- Provide swift and secure solutions to customer inquiries
- Guide users through digital transaction steps and security verification processes
- Assist with general account questions and digital wallet features
- Maintain precise records of customer communications, account updates, and ticket resolutions in CRM systems
- Collaborate with risk operations and technical support teams to resolve complex financial cases
- Deliver a polished, professional service experience representing a global fintech leader
Requirements
What you’ll need- Fluent C1/C2 command of Dutch, written and spoken
- Solid B2 working proficiency in English
- Must physically reside in Portugal
- Must have valid working rights in Portugal
- Must have an active NIF
- Must have NISS credentials/social security registration
- Quiet home work environment
- Stable, high-speed internet connection
- Prior experience in customer support, financial helpdesks, or e-commerce environments is ideal
- Strong active listening capabilities
- Natural empathy
- Ability to multitask across digital platforms
- Structured attention to detail
- Sound emotional intelligence
- Updated CV in English or Dutch
Benefits
Comp & perks- €80 gross/month performance/attendance incentive
- €7.63 net/day meal stipend issued via a dedicated meal card
- 100% remote work from any region in Portugal
- Complete IT setup delivered to your residence, including a corporate computer, professional headset, and secure login tokens
- Fully paid initial training program
- Structured career progression opportunities
- Supportive, multicultural work culture
- Fixed Monday–Friday schedule, 08:00 to 17:00, with weekends off