Dutch-Speaking Customer Advisor

Eco Plus Solutions AB

. Process and resolve inbound inquiries from Dutch users via phone, email, and live messaging .

Posted 11/1/2026full-timeRemote • PortugalMid-LevelSenior💰 €1,100 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in Dutch and English, with strong customer care skills in a financial technology environment. Proficient in managing customer inquiries and collaborating with technical teams while maintaining attention to detail and effective communication.

Highest-signal resume keywords

Fluent Dutch Proficiency (C1/C2)Customer Care ExperienceFinancial Technology ExposureActive Listening SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyEmotional Intelligence

Tools & Technologies

CRM Software

Certifications & Qualifications

Active NIFActive NISS

Industry Keywords

Financial TechnologyPayment ProcessingE-CommerceCustomer SupportFraud Risk Management

About the role

Key responsibilities & impact

Process and resolve inbound inquiries from Dutch users via phone, email, and live messaging
Guide account holders through digital security protocols, transaction records, and platform functionalities
Document, track, and update customer requests and case statuses in the internal CRM software
Collaborate with fraud risk teams and technical operations on complex customer issues
Maintain professional courtesy and clear communication aligned with a leading financial technology brand
Represent a financial technology and payment processing platform for Dutch-speaking clients

Requirements

What you’ll need

Fluent C1/C2 proficiency in Dutch, written and spoken
B2 working proficiency in English
Must currently reside in Portugal
Active NIF and NISS
Complete legal work eligibility in Portugal
Dedicated home working space with a fast and reliable internet connection
Background in customer care, financial support desks, or e-commerce
Fintech exposure is a plus
Genuine empathy and sharp active listening
Ability to handle multiple software tools simultaneously
Strong attention to detail
Sound emotional intelligence

Benefits

Comp & perks

€80 gross/month attendance bonus
€7.63 net/day meal allowance issued on a dedicated meal voucher card
Fixed Monday to Friday schedule, 08:00 to 17:00, with no shift rotation and weekends free
100% remote work flexibility from any region within Portugal
Full IT hardware package shipped to the home, including a corporate computer, noise-canceling headset, and security devices
Fully paid initial training program
Structured internal growth opportunities
Supportive international work culture