Flemish Speaking Customer Advisor

Eco Plus Solutions AB

. Manage incoming contacts from Flemish-speaking users via telephone, email, and live messaging .

Posted 11/8/2026full-timeLisbon • PortugalMid-LevelSenior💰 €1,400 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Fluent in Flemish and proficient in English, with strong interpersonal and writing skills. Capable of delivering exceptional customer service through effective communication and problem-solving in a structured environment.

Highest-signal resume keywords

Fluent FlemishProfessional English B2 LevelCustomer Care ExperienceCRM Platform ProficiencyProactive Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Outstanding Interpersonal SkillsPatient CommunicationEmotional IntelligenceActive ListeningSelf-Discipline

Tools & Technologies

MS OfficeCRM Platforms

Industry Keywords

Customer SupportCall CenterRetail SalesTechnical Problem-SolvingService Standards

About the role

Key responsibilities & impact

Manage incoming contacts from Flemish-speaking users via telephone, email, and live messaging
Assist customers with appliance features, order delivery setups, warranty inquiries, and step-by-step technical problem-solving
Log and monitor customer support interactions in the CRM platform
Follow up on cases until each issue is resolved
Deliver high customer satisfaction through active listening, patient communication, emotional intelligence, and effective answers
Collaborate with team leaders and colleagues online and in the Lisbon office
Meet team benchmarks and maintain service standards

Requirements

What you’ll need

Fluent Flemish, written and spoken
Professional English at B2 level or above
Outstanding interpersonal and writing skills
Comfortable using computer interfaces, MS Office, and CRM platforms
Strong self-discipline when working from home
Proactive problem-solving mindset
Comfortable working within a structured rotational shift system
Full-time availability for 40 hours per week, 8 hours daily, 5 days weekly
Ability to work rotational shifts scheduled between 07:00 AM and 05:00 PM
Customer care, call center, or retail sales experience is welcome but not required
Open to beginners

Benefits

Comp & perks

Fully salaried, structured initial training covering product catalogs and communication software starting from day one
Concrete, transparent opportunities to move up into Quality Assurance (QA), Team Leadership, or Training specialist roles
Complete relocation assistance for candidates moving from abroad, including administrative guidance, NIF/tax setup, and registration support
€150 net monthly language allowance
Up to €100 per month in KPI performance bonuses
€7 per working day via meal vouchers
Flexible hybrid schedule with 2–3 remote days per week
Full-time contract with 40 hours per week
Paid base salary of €1,400 gross per month distributed across 14 annual payments