Flemish Speaking Customer Advisor

Eco Plus Solutions AB

. Manage inbound inquiries from Flemish customers via phone, email, and live messaging .

Posted 11/8/2026full-timeLisbon • PortugalMid-LevelSenior💰 €1,400 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates fluency in Flemish and professional English, with strong communication skills to effectively manage customer inquiries and enhance satisfaction. Proficient in CRM tools and standard software, with a client-oriented mindset and ability to multitask in a dynamic environment.

Highest-signal resume keywords

Fluent FlemishProfessional English (B2)CRM Tools ProficiencyCustomer Service ExperienceMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Outstanding CommunicationEmpathetic ListeningClient-Oriented MindsetInterpersonal RapportSelf-Motivated

Industry Keywords

Customer InquiriesService TicketsHome AppliancesSmart Home TechnologyOperational Benchmarks

About the role

Key responsibilities & impact

Manage inbound inquiries from Flemish customers via phone, email, and live messaging
Guide customers through product usage questions, delivery coordination, warranty claims, and technical resolutions for home appliances
Record and track service tickets in CRM software
Maintain complete case notes and follow up on unresolved queries through completion
Drive customer satisfaction through empathetic listening, patient communication, and tailored answers
Collaborate with supervisors and colleagues online and in person
Meet group operational benchmarks and maintain service standards
Represent an internationally recognized household appliances and smart home technology brand

Requirements

What you’ll need

Fluent Flemish, written and spoken
Professional English at B2 minimum for company communications and training modules
Outstanding spoken and written expression
Approachable, client-oriented mindset and strong interpersonal rapport
Comfortable multitasking across desktop applications
Proficiency with standard software (MS Office)
Ability to use CRM tools
Ability to manage independent work effectively at home
Self-motivated and helpful approach to resolving customer challenges
Open to organized workspace and flexible shift schedules
Full-time availability: 40 hours weekly, 8-hour workdays, 5 days per week
Rotational shift availability between 07:00 AM and 05:00 PM
No previous experience required; customer service, call center, or retail sales background is welcome but not required

Benefits

Comp & perks

Language allowance: €150 net monthly bonus
Performance bonus: up to €100 per month in KPI bonuses
Meal allowance: €7 per working day via meal vouchers
Fully paid comprehensive initial training from the first day
Clear avenues for internal advancement toward Quality Assurance, Team Leadership, or Operational Training roles
Complete relocation guidance for international movers, including administrative, tax setup, and registration assistance
Hybrid work arrangement with 2–3 remote days each week