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German & Dutch Speaking Customer Advisor
Eco Plus Solutions AB. Act as the primary point of contact for German-speaking customers via phone and email .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in German and proficiency in Dutch, with a strong focus on customer service and technical product knowledge. Capable of translating complex construction requirements into actionable product lists and quotations while maintaining data integrity and operational efficiency.
Highest-signal resume keywords
German C2 Level FluencyDutch B2 Level ProficiencyCustomer Service ExperienceEnterprise CRM SystemsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingQuotation RequestsData Integrity MaintenanceTechnical Product KnowledgeConstruction Plan Translation
Soft Skills
Interpersonal SkillsSolution-Oriented MindsetIndependent Working StyleMeticulous Attention to DetailCustomer-First Approach
Industry Keywords
Customer SupportTechnical AdvisorySafety InfrastructureConstruction-Related StructuresOperational Efficiency
About the role
Key responsibilities & impact- Act as the primary point of contact for German-speaking customers via phone and email
- Handle questions about product specifications, availability, order status, and delivery schedules
- Translate construction plans, architectural drawings, and structural requirements into product lists and formal quotations
- Process orders, returns, and quotation requests in the system
- Maintain data integrity and administrative precision
- Support colleagues managing neighboring markets and assist with Dutch and English inquiries
- Contribute ideas to improve customer service workflows, internal communication, and operational efficiency
- Attend occasional specialized training and professional development sessions
Requirements
What you’ll need- German: C2 level fluency
- Dutch: B2 level proficiency
- Minimum of 2 years of proven working experience in a customer service, client support, or technical advisory role
- Demonstrable interest in technical products, safety infrastructure, or construction-related structures
- Flexible availability ranging from 24 to 38 hours per week
- Must be available to work on Wednesday mornings, Thursdays, and Fridays
- Strong organizational skills
- Independent and meticulous working style
- Customer-first, solution-oriented mindset
- Previous hands-on experience working with enterprise CRM systems is a strong advantage
- Professional phone presence and excellent interpersonal skills
Benefits
Comp & perks- Flexible working hours between 24 and 38 hours per week
- 5 weeks of paid annual vacation
- Thorough, structured onboarding process
- International training abroad
- Clear career advancement pathways within an established global corporate network
- Competitive transportation allowance
- Company pension plan featuring a generous 50% employer contribution
- Additional financial participation opportunities through the Employee Benefit Trust after twelve months of service
- Hybrid work model with 1 to 2 remote work days per week after onboarding