German Speaking Customer Advisor

Eco Plus Solutions AB

. Handle incoming user requests by telephone, email, and live text chat in German .

Posted 11/8/2026full-timeBucharest • RomaniaMid-LevelSenior💰 RON 5,569 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates fluency in German at C1/C2 level and business English at B2 level, with strong capabilities in customer communication, troubleshooting, and CRM management. Proficient in Microsoft Office and adaptable to proprietary digital tools, ensuring effective resolution of user inquiries.

Highest-signal resume keywords

Fluent German (C1/C2)Business English (B2 or Higher)CRM ManagementMicrosoft Office ProficiencyCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Active ListeningEmotional IntelligenceEmpathetic CommunicationAnalytical TroubleshootingResilience

Tools & Technologies

CRM SoftwareProprietary Digital ToolsMicrosoft Office

Industry Keywords

Customer SupportUser RequestsTechnical Support CoordinationProduct KnowledgeTroubleshooting

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Handle incoming user requests by telephone, email, and live text chat in German
Diagnose customer difficulties and provide swift, tailored first-contact resolutions
Maintain accurate CRM records of client communications, account changes, and resolution steps
Coordinate with technical support units and internal experts on complex or escalated tickets
Identify user needs and recommend relevant product capabilities, add-ons, and upgrades
Continuously learn company policies, software applications, and product offerings
Participate in introductory training covering software platforms, product knowledge, workflows, and role-playing exercises

Requirements

What you’ll need

Fluent written and verbal German at C1/C2 level
Business English at B2 level or higher
Ability to reliably commute to the physical office near Eroii Revoluției three days per week, Monday–Wednesday
Exceptional active listening, emotional intelligence, and clear, expressive, empathetic communication
Practical experience navigating Microsoft Office programs
Ability to adapt rapidly to proprietary digital tools
Composed, customer-first, resilient, and analytical approach to troubleshooting under pressure
Completion of one week of structured introductory training

Benefits

Comp & perks

400 RON net monthly utility/commute allowance
Pluxee daily meal vouchers of 25 RON per active working day
Performance bonuses for achieving Customer Satisfaction (CSAT) scores and operational KPIs
Sales incentives and commissions for recommending product add-ons and service upgrades
25% overtime compensation premium for authorized overtime
Paid vacation
Full private medical insurance through Medicover Clinique from day one
Convenient office location adjacent to major transit connections at Eroii Revoluției
Hybrid work-life balance with 3 office days and 2 work-from-home days
Career advancement pathways into Quality Assurance, Team Leadership, Corporate Training, or Account Management