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German-Speaking Customer Advisor
Eco Plus Solutions AB. Respond to and resolve customer requests via telephone, email, and web chat in German .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in German at C1/C2 level and professional English at B2 level, with strong problem-solving abilities and exceptional communication skills. Proficient in Microsoft Office and capable of quickly learning proprietary software and CRM tools.
Highest-signal resume keywords
Fluent German (C1/C2)Professional English (B2)Microsoft Office ProficiencyStrong Problem-Solving SkillsCustomer Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CRM ToolsTechnical SupportProduct KnowledgeOnboarding ProceduresUser Simulations
Soft Skills
Exceptional Listening SkillsEmotional IntelligenceArticulate CommunicationPatient ApproachDetail-Driven
Industry Keywords
Customer RequestsFirst-Contact SolutionsInternal PoliciesProduct RolloutsSupport Platforms
About the role
Key responsibilities & impact- Respond to and resolve customer requests via telephone, email, and web chat in German
- Evaluate inquiries and provide prompt first-contact solutions and technical support
- Document client interactions, ticket statuses, and summary notes in the central CRM
- Collaborate with internal technical teams and tier-2 support on escalated cases
- Offer relevant product options and updates that add value to users
- Continuously learn internal policies, product rollouts, and support platforms
- Complete comprehensive onboarding covering support systems, products, procedures, and user simulations
Requirements
What you’ll need- Fluent German at C1/C2 level
- Professional English at minimum B2 level
- Exceptional listening skills and emotional intelligence
- Articulate, professional spoken and written communication
- High proficiency with Microsoft Office suite
- Ability to quickly learn proprietary business software and CRM tools
- Patient, empathetic, detail-driven approach
- Strong problem-solving skills
- Willingness and ability to commute to the Eroii Revoluției office 3 days per week
- Availability for Monday-to-Friday, 09:00–18:00 schedule
- Permanent, full-time availability
Benefits
Comp & perks- 400 RON net monthly work-from-home utility and local travel stipend
- Pluxee daily meal vouchers of 25 RON per worked day
- Performance payouts tied to CSAT benchmarks and operational KPIs
- Commission incentives for account cross-sells and product upgrades
- 25% overtime premium for approved overtime hours or weekend duties
- 21 fully paid annual leave days per calendar year
- Complete private medical coverage provided by Medicover Clinique
- Hybrid schedule with 3 days on-site and 2 days working from home
- Modern office adjacent to main transit links and metro stops at Eroii Revoluției
- Transparent internal promotion pathways toward QA Specialist, Team Lead, Corporate Trainer, or Account Manager roles
- Fully supported comprehensive initial onboarding and training