Turkish Speaking Customer Advisor

Eco Plus Solutions AB

. Represent an international digital travel platform as a core brand advocate .

Posted 11/1/2026full-timeLisbon • PortugalMid-LevelSenior💰 €1,139 - €1,436 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer inquiries and reservations in a fast-paced environment, with a focus on Turkish-speaking travelers. Proficient in problem-solving and maintaining high customer satisfaction while adhering to compliance guidelines.

Highest-signal resume keywords

Turkish Language Proficiency (C1/C2)Business English Proficiency (B2)Customer Service ExperienceProblem-Solving AgilityEmotional Intelligence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Reservation ManagementBooking ModificationsPayment VerificationItinerary UpdatesRefund ClaimsTyping AccuracyDatabase ManagementTravel Operations

Soft Skills

Active ListeningComposure Under PressureHigh Emotional Intelligence

Tools & Technologies

Corporate Database SystemsCommunication ToolsSoftware Tools Management

Industry Keywords

Travel IndustryCustomer SatisfactionFirst Contact ResolutionCompliance Guidelines

About the role

Key responsibilities & impact

Represent an international digital travel platform as a core brand advocate
Manage incoming communications from Turkish-speaking travelers and hotel partners
Resolve accommodation, flight, and holiday reservation inquiries via phone, email, and live messaging
Handle reservation modifications, cancellations, booking details, and special service preferences
Manage itinerary updates, refund claims, payment verification, and travel accommodation requests
Coordinate with hotels, property hosts, and transport providers to resolve booking challenges
Analyze complex traveler concerns and booking discrepancies to provide single-contact solutions
Log, tag, and document customer interactions and ticketing files in corporate database systems
Meet First Contact Resolution, Average Handle Time, and Customer Satisfaction benchmarks
Follow internal compliance guidelines

Requirements

What you’ll need

Valid EU/EFTA Citizenship or an active Portuguese Residency Card at the time of applying
Current legal authorization to work in Portugal; visa sponsorship is unavailable
Native or professional fluency in spoken and written Turkish at C1/C2 level
Business English proficiency at B2 level
Proficient computer skills
Ability to manage multiple software tools, database systems, and browser tabs simultaneously
Strong typing accuracy
Previous call center, customer service, hospitality, or travel operations experience is advantageous but not required
High emotional intelligence
Active listening capabilities
Problem-solving agility
Composure during peak contact periods

Benefits

Comp & perks

Monthly performance-based incentive bonus
Daily meal allowance component
Standard health coverage/social benefits
Private bedroom in a fully furnished shared company apartment under the relocation package
Major utility bills included: internet, electricity, water, and gas
Initial airfare expense reimbursement after successful completion of the probation period
Dedicated arrival assistance team for airport pickup and local orientation
2–3 days of work-from-home flexibility per week after initial in-office training and nesting
Comprehensive paid onboarding
Internal career growth opportunities
Weekends off