Turkish Speaking Customer Advisor

Eco Plus Solutions AB

. Provide professional, efficient, and empathetic assistance to Turkish-speaking travelers via phone, email, and live messaging .

Posted 11/1/2026contractLisbon • PortugalMid-LevelSenior💰 €1,139 - €1,436 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in providing empathetic customer support to Turkish-speaking travelers, effectively managing bookings, inquiries, and resolutions while adhering to brand guidelines and KPIs. Capable of utilizing CRM systems and maintaining detailed interaction records to enhance customer satisfaction.

Highest-signal resume keywords

Fluent Turkish (C1/C2)Professional English Proficiency (B2)Customer Support ExperienceCRM System NavigationProblem-Solving Capability

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Booking ModificationsCancellation ProcessingRefund RequestsSpecial Assistance RequestsFast TypingTroubleshooting AbilitiesComputer LiteracyDatabase Management

Soft Skills

Active ListeningEmotional IntelligenceComposure Under Pressure

Tools & Technologies

CRM SystemsDatabase PlatformsCommunication Tools

Certifications & Qualifications

Valid EU/EFTA CitizenshipActive Portuguese Residency Card

Industry Keywords

Travel Agency OperationsCustomer SupportCall Center ExperienceHospitality

About the role

Key responsibilities & impact

Provide professional, efficient, and empathetic assistance to Turkish-speaking travelers via phone, email, and live messaging
Support customers with flight itineraries, hotel bookings, vehicle rentals, and holiday packages
Process booking modifications, cancellations, refund requests, special assistance requests, and billing/payment inquiries
Collaborate with hoteliers, property managers, airline representatives, and local travel agencies to coordinate solutions
Investigate and resolve complex customer concerns, booking discrepancies, and service disruptions
Strive for single-contact resolution
Log, tag, and maintain interaction records, customer history, and ticketing statuses in CRM and database platforms
Meet KPIs including CSAT, AHT, and FCR
Adhere to brand and confidentiality guidelines

Requirements

What you’ll need

Valid EU/EFTA Citizenship OR an active Portuguese Residency Card at the time of application
Native or fluent written and spoken Turkish (C1/C2)
Professional English proficiency (B2)
Prior experience in call centers, customer support, retail, hospitality, or travel agency operations is beneficial but not required
Strong computer literacy
Comfortable navigating multiple browser tabs, CRM systems, databases, and software tools simultaneously
Fast typing and troubleshooting abilities
Active listening and high emotional intelligence
Problem-solving capability
Ability to maintain composure during high-volume periods or challenging customer interactions

Benefits

Comp & perks

Monthly performance-based bonus opportunity
Meal allowance allocated per working day
Standard local health/legal coverage
Private room in a fully furnished shared company apartment (relocation package)
Internet, electricity, water, and gas included in company accommodation
Initial flight ticket reimbursement after successful completion of the probation period
Dedicated relocation support team and airport pickup/onboarding support
2–3 days of work-from-home flexibility per week after training and nesting
Fully paid onboarding training
Career advancement pathways and internal promotion opportunities
Health insurance options
Internal wellness initiatives
Company sports leagues
Organized cultural events throughout Lisbon
Weekends off