Customer Success Manager – DACH

ecosio

. Strategically develop existing accounts and build long-term business relationships .

Posted 10/31/2026full-timeRemote • Austria, Croatia, Germany, Hungary, Italy, Portugal, Spain, United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B SaaS sales, focusing on account management, customer relationship building, and effective cross- and up-selling strategies. Proficient in navigating customer escalations and collaborating with internal teams to enhance product offerings.

Highest-signal resume keywords

B2B SaaS Sales ExperienceGerman Language Skills (C2 Level)Fluent English SkillsAccount ManagementCross-Selling and Up-Selling Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

B2B SaaS SalesAccount ManagementCross-SellingUp-SellingCustomer Feedback GatheringSales Campaign Execution

Soft Skills

Relationship BuildingProblem SolvingStakeholder Alignment

Tools & Technologies

EDI SolutionsE-Invoicing SolutionsERP Solutions

Industry Keywords

Customer Escalation ManagementPortfolio ManagementSales Strategy

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Strategically develop existing accounts and build long-term business relationships
Identify up- and cross-selling opportunities
Manage a portfolio of clients and maximize the value they receive from the solution
Partner with an Account Manager to hand over and transition qualified opportunities
Gather customer feedback to improve products and services
Navigate customer escalations and align internal stakeholders on solutions
Execute sales campaigns in cooperation with marketing

Requirements

What you’ll need

Experience in B2B SaaS sales
German language skills at native / C2 level
Fluent English skills
Experience working with a portfolio of existing customers
Experience with cross- and up-selling
Standard background checks as part of the hiring process
Experience selling EDI, e-invoicing, or ERP solutions (nice to have)

Benefits

Comp & perks

Remote-first culture with remote work from one of the designated countries
Flexible working hours
Annual personal development budget for conferences, courses, or career coaching
Home office allowance
Regular team events and trips
Workations of up to 90 days per year within the EU
Wellbeing support, including mental health resources and employee assistance programs
Additional country-specific benefits based on location