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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Billing and Payments implementations, financial operations, and team leadership. Proficient in managing complex projects, operational strategies, and customer relationships while ensuring high standards of performance and satisfaction.
Highest-signal resume keywords
Billing And Payments ImplementationFinancial Operations ExpertiseProject Management SkillsTeam Leadership ExperienceOperational Metrics Tracking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounting ConceptsBilling Data AnalysisJournal Entry ConfigurationReconciliationPayments ProcessingERP Software ImplementationCustomer Success ManagementOperational KPI ReportingData Flow ConfigurationFinancial Reporting
Soft Skills
Cross-Functional CommunicationInfluencing Without AuthorityCoaching And DevelopmentProblem-SolvingTeam Culture Building
Tools & Technologies
CRM ToolsProject Management ToolsQuickBooksSage IntacctNetSuite
Industry Keywords
Senior LivingHealthcareFintechRevenue Cycle Management
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Lead Billing & Payments customer adoption, including new-customer go-live and product adoption.
- Build the team, methodology, and standards for Billing & Payments implementations.
- Hire, onboard, coach, and develop Billing Consultants; set expectations, manage performance, and build team culture.
- Partner with the wider Implementation team on enterprise implementations from kickoff to go-live, including methodology, staffing, capacity planning, quality standards, and outcomes.
- Lead or support complex and strategic implementations as a financial operations expert in journal entry configuration, reporting requirements, and reconciliation.
- Own the operational strategy for ECP's payment processing product and partner with Product, Engineering, and the payment processing partner on the payments roadmap.
- Oversee end-to-end accounting integrations, including data flows, configuration requirements, and downstream financial reporting impacts.
- Serve as a trusted advisor and escalation point for Finance, Accounting, and Operations leaders via Zoom, email, phone, and occasional on-site visits.
- Own escalations and incident resolution for billing issues affecting revenue accuracy, financial reporting, or customer trust.
- Define, track, and report operational metrics such as time to go-live, implementation backlog, adoption, post-go-live ticket volume, escalations, and customer satisfaction.
- Partner with Sales on discovery, scoping, implementation packaging, fit criteria, and key demos.
- Translate implementation experience into prioritized product requirements and business cases with Product and Engineering.
- Own playbooks, templates, tooling, documentation, customer records, and project status in CRM and project management tools.
- Report to the VP of Billing, Payments & Data and collaborate with Product, Engineering, Customer Success, Sales, and Leadership.
Requirements
What you’ll need- 6+ years of combined experience across accounting, finance, billing, accounts receivable, financial operations, software implementation, customer success, or related functions.
- 2+ years of experience managing or leading a team, formally or as a team lead, in implementation, professional services, finance operations, or a similar function.
- Experience working directly with customers implementing or supporting complex billing, payments, ERP, or financial operations software.
- Working knowledge of payments, including processing, settlement, and reconciliation.
- Strong grasp of billing and accounting concepts: invoicing, credits, payments, AR aging, adjustments, journal entries, debits and credits, and reconciliations.
- Ability to analyze accounting and billing data, identify discrepancies, and troubleshoot issues across workflows, configurations, and financial reports.
- Strong project management skills: scope, timelines, risk, capacity, and cross-functional dependencies.
- Ability to build structure and lead effectively where processes and requirements are not fully defined.
- Ability to communicate with customer-facing and internal executives and influence cross-functionally without direct authority.
- Comfortable working with Product, Engineering, Customer Success, Support, Sales, and Operations.
- Ability to travel up to 10-15% based on customer and business needs.
- Bachelor's degree or equivalent experience.
- Preferred: Experience building or scaling an implementation or professional services function.
- Preferred: Experience setting and reporting on operational KPIs.
- Preferred: Experience with ERP or accounting systems such as QuickBooks, Sage Intacct, NetSuite, or similar.
- Preferred: Experience in senior living, healthcare, fintech, ERP, or revenue cycle management.