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ECSO CLOUD

Internship – IT Customer Support, m/f/d

ECSO CLOUD

. Support the IT support team in daily operations (1st and 2nd level support) .

Posted 10/4/2026internshipRemote • GermanyEntry LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in IT support operations, including hardware and software installation, configuration, and maintenance. Possesses strong analytical and problem-solving skills, with a focus on teamwork and effective communication.

Highest-signal resume keywords
Windows Operating SystemLinux Operating SystemIT SupportNetworking TechnologiesCloud Services

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Hardware InstallationSoftware InstallationIssue ResolutionDocumentationTicketing System
Soft Skills
Analytical ThinkingStructured ApproachProblem-SolvingTeam SpiritCommunication Skills
Industry Keywords
IT SecuritySupport RequestsInternal IT ProjectsIT Rollouts

Tech Stack

Tools & technologies
CloudLinux

About the role

Key responsibilities & impact
  • Support the IT support team in daily operations (1st and 2nd level support)
  • Receive and process support requests via email and ticketing system
  • Install, configure, and maintain hardware and software
  • Analyze and resolve issues in collaboration with experienced colleagues
  • Document IT processes and support cases
  • Assist with internal IT projects and rollouts

Requirements

What you’ll need
  • Basic knowledge of Windows and/or Linux operating systems
  • Interest in networking technologies, cloud services, and IT security
  • Previous experience in IT support is an advantage but not required
  • Analytical thinking, a structured approach to work, and strong problem-solving skills
  • Team spirit, excellent communication skills, and enjoyment of working with people

Benefits

Comp & perks
  • Insight into modern IT environments and cloud technologies
  • Hands-on experience working as part of a dynamic team
  • Personal guidance and the opportunity to actively contribute your own knowledge
  • Flexible working hours and, where applicable, remote work opportunities
  • Opportunity for long-term collaboration after the internship