Client Success Manager, K-12 Education

EdConnective

. Build trusted relationships with principals and district administrators .

Posted 11/11/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $42,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and account management, with a strong focus on building relationships with educational leaders and translating partner goals into actionable plans. Proficient in data analysis and technology fluency, particularly with CRM software and AI platforms, to enhance service delivery and stakeholder engagement.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementData AnalysisSalesforce ExperienceK-12 Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCRM SoftwareAI PlatformsSpreadsheetsService Delivery Improvement

Soft Skills

Strong CommunicationJudgmentOwnershipOrganizationMotivation

Tools & Technologies

SalesforceAI PlatformsCRM Software

Industry Keywords

K-12 EducationProgram ManagementProfessional ServicesSchool LeadershipClient Meetings

About the role

Key responsibilities & impact

Build trusted relationships with principals and district administrators
Lead purposeful client meetings and turn conversations into decisions and next steps
Own onboarding and implementation, translating partner goals and sales commitments into clear plans
Align stakeholders on responsibilities, timelines, and success measures
Monitor participation, engagement, and service delivery
Investigate roadblocks, coordinate solutions, and follow through until issues are resolved
Develop clear reports and lead progress meetings using data and partner goals
Partner with Growth colleagues to demonstrate value, address renewal risks, and surface additional needs and opportunities
Prioritize competing portfolio needs, maintain accurate records, and coordinate across teams
Identify recurring issues and help improve service delivery

Requirements

What you’ll need

Typically five or more years in customer success, account management, education, school leadership, program management, and/or professional services
Strong communication and judgment
Ability to lead substantive conversations with educational leaders, explain complex information clearly, and address difficult issues
Ownership, organization, ability to anticipate needs, manage competing priorities, and keep commitments moving
Ability to work independently while keeping colleagues informed and involving the right people
Data and technology fluency, including AI platforms, CRM software, and spreadsheets
Salesforce experience is helpful
Ability to learn unfamiliar systems quickly
Motivation, openness to feedback, thorough preparation, and consistent improvement
K-12 experience is strongly preferred
Background check and soft credit check required as part of the hiring process
Ability to fulfill occasional travel requirement up to 15%

Benefits

Comp & perks

Remote (work from home)
Occasional travel to client sites and ad hoc events, up to 15% (travel typically booked at least 2 weeks in advance and usually more than 1 month in advance)