Client Success Manager, K-12 Education

EdConnective

. Build trusted relationships with school and district clients .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSenior💰 $42,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client onboarding, account management, and customer success within the K-12 education sector, while effectively utilizing data and technology to drive engagement and retention.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementK-12 ExperienceSalesforce ExperienceData and Technology Fluency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client OnboardingProgram ManagementReport DevelopmentIssue ResolutionEngagement Monitoring

Soft Skills

Strong CommunicationJudgmentOwnershipOrganizationMotivation

Tools & Technologies

CRM SoftwareAI PlatformsSpreadsheets

Industry Keywords

EducationSchool LeadershipProfessional ServicesClient RetentionService Delivery

About the role

Key responsibilities & impact

Build trusted relationships with school and district clients
Lead purposeful meetings with principals and district administrators
Own client onboarding and implementation
Translate partner goals and sales commitments into plans with responsibilities, timelines, and success measures
Monitor participation, engagement, and service delivery
Investigate roadblocks, coordinate solutions, and follow through until issues are resolved
Develop reports and lead progress meetings that connect results to partner goals
Support retention and growth by demonstrating value, addressing renewal risks, and identifying additional needs
Manage a portfolio by prioritizing needs, maintaining accurate records, and coordinating across teams
Identify recurring issues and improve delivery processes

Requirements

What you’ll need

Typically five or more years in customer success, account management, education, school leadership, program management, and/or professional services
Strong communication and judgment
Ability to lead substantive conversations with educational leaders
Ability to explain complex information clearly and address difficult issues
Ownership, organization, and ability to manage competing priorities
Ability to work independently while keeping colleagues informed
Data and technology fluency, including AI platforms, CRM software, and spreadsheets
Ability to learn unfamiliar systems quickly
Salesforce experience is helpful
Motivation, openness to feedback, thorough preparation, and consistent improvement
K-12 experience is strongly preferred
Genuine commitment to understanding educators’ work
Ability to fulfill occasional travel of up to 15% to client sites and ad hoc events
Consent to a background check and soft credit check

Benefits

Comp & perks

Variable compensation / on-target earnings structure (approximately 30% of total compensation)
Remote work from home
Travel expenses for occasional client-site and event travel