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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Workday HCM implementation, governance, and optimization, alongside a strong background in People Operations strategy and leadership. Proven ability to drive operational excellence through data analytics, automation, and collaboration with cross-functional teams.
Highest-signal resume keywords
Workday HCM ImplementationPeople Operations StrategyData GovernanceGlobal Team LeadershipFinancial Acumen
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HCMPeople OperationsData AnalyticsProcess ImprovementAutomationAI IntegrationGovernance ComplianceBudget ManagementProject ManagementBusiness Process Management
Soft Skills
Strategic JudgmentAnalytical Problem-SolvingExecutive CommunicationInfluencing StakeholdersTeam Building
Tools & Technologies
WorkdayHR TechnologyEmployee PortalDashboardsService MetricsSelf-Service TechnologyAI ToolsEnterprise ApplicationsShared ServicesResource Management Systems
Industry Keywords
Human ResourcesShared ServicesGlobal OperationsData PrivacyCompliance RequirementsMatrixed OrganizationFinancial ReportingWorkforce PlanningEmployee ExperienceService Delivery
About the role
Key responsibilities & impact- Define and continuously evolve the global People Operations strategy, roadmap, organizational design, and service delivery models
- Lead and develop a high-performing global People Operations team
- Manage the People Operations operating budget, annual budget process, and investment planning
- Partner with People CoEs, HR Talent Partners, IT, and stakeholders to integrate employee-facing processes, policies, technology, and support experiences
- Deliver operational excellence and continuous improvement using operational data, employee feedback, service metrics, and root cause analysis
- Provide operational support for regular programs and approved projects
- Oversee employee and manager support channels, including the HR employee portal
- Improve employee and manager experience through simplified processes, self-service, technology, automation, and AI
- Establish global processes, service standards, SLAs, KPIs, and governance
- Monitor service delivery and employee experience metrics and prioritize improvements
- Serve as senior People Business Owner for the multi-phase Workday HCM implementation and broader People technology ecosystem
- Drive Workday roadmap priorities, optimization, automation, process improvements, AI opportunities, and additional module deployments
- Prepare the People Team for Workday implementations, enhancements, and releases
- Represent the People Team in Workday design, implementation, and issue resolution
- Drive adoption of analytics, AI, dashboards, and metrics for workforce and operational decision-making
- Champion Workday governance, policies, procedures, security, privacy, and oversight
- Lead People Data governance strategy and standards for ownership, stewardship, quality, integrity, access, security, controls, and accountability
- Partner with People leadership and senior business leaders on scalable People Operations, technology, data, and service delivery solutions
- Partner with Finance and FP&A on HCM data impacts involving payroll, billing rates, revenue recognition, workforce planning, forecasting, and financial reporting
- Partner with Global Applications and Shared Operations PMO on enterprise technology roadmaps and Workday delivery
- Partner with IT, Privacy, Legal, Information Security, and regional stakeholders on privacy, employment law, and governance compliance
- Collaborate with Resource Management and stakeholders on system capabilities, data flows, integrations, operational impacts, and workforce management issues
- Work with Finance and PSA Business Owners, PMO, People CoEs, HR Business Partners, and enterprise stakeholders to align priorities and sequence Workday phases, deployments, enhancements, and process improvements
Requirements
What you’ll need- Bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field
- 15+ years of progressive leadership experience across People/HR Operations, HR Technology, HCM, Shared Services or related functions
- Significant experience leading global teams in a complex, matrixed organization
- Experience designing, leading and evolving global People Operations and HCM functions and operating models
- Deep expertise in Workday HCM implementation, administration, optimization, governance, enhancements, and business process management
- Significant experience leading complex, multi-phase global Workday implementations and module deployments
- Proven experience developing and executing People Operations and technology roadmaps and leading large-scale process, technology, and operating model transformation
- Strong understanding of People data governance, data quality, reporting and analytics, global data privacy, security, and HR compliance requirements
- Experience leveraging automation, AI, and emerging technologies
- Understanding of responsible AI governance
- Strong business and financial acumen
- Demonstrated success partnering with Finance, FP&A, IT, Resource Management, PMO, People Centers of Excellence, HR Business Partners, and senior business leaders
- Experience managing enterprise vendors and external service partners
- Exceptional strategic judgment, analytical and problem-solving capabilities, executive communication, and leadership skills
- Ability to influence senior stakeholders, navigate complexity and ambiguity, and build high-performing global teams
Benefits
Comp & perks- Annual bonuses
- Paid Time Off policy
- Medical and dental insurance
- Vision insurance
- 401K
- Life insurance
- Disability insurance
- Travel assistance
- Wellness programming