Senior Process and Project Analyst

Edenred

. Manage the cross-functional portfolio of ongoing projects across the Commercial and Customer Care departments, ensuring alignment on scope, timelines, priorities, and deliverables.

Posted 9/21/2026full-timePorto Alegre • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process improvement and project management, utilizing methodologies such as Lean and Agile to drive efficiency and effectiveness. Proficient in defining and analyzing metrics and KPIs to support data-driven decision-making across cross-functional teams.

Highest-signal resume keywords

Process ImprovementProject ManagementLean MethodologyData AnalysisKPI Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process MappingProcess RedesignImplementationMetrics DefinitionKPI Analysis

Soft Skills

CollaborationLeadershipCommunication

Tools & Technologies

Advanced ExcelPower BI

Industry Keywords

Business AdministrationProduction EngineeringAgile MethodologiesScrumKanban

About the role

Key responsibilities & impact

Manage the cross-functional portfolio of ongoing projects across the Commercial and Customer Care departments, ensuring alignment on scope, timelines, priorities, and deliverables.
Map, redesign, and document departmental processes, identifying bottlenecks and opportunities while leading end-to-end continuous improvement initiatives.
Define, structure, and monitor metrics and KPIs, establishing monitoring routines, reports, and dashboards to support departmental decision-making.
Proactively execute projects and improvements, actively participating in implementation rather than focusing solely on coordination.
Lead governance rituals and status meetings with stakeholders, ensuring visibility into project status, risks, and action plans.
Collaborate with cross-functional teams—including Commercial, Customer Care, Technology, and Product—to align initiatives with the company’s strategy.
Document procedures and best practices, supporting standardization and knowledge management across departments.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Production Engineering, or a related field.
Strong experience in process improvement, including mapping, redesign, and implementation, with knowledge of methodologies such as Lean, BPM, or similar approaches.
Experience in project management, including traditional and agile methodologies such as Scrum and Kanban.
Practical knowledge and experience defining, monitoring, and analyzing metrics and KPIs.
Experience with data analysis and proficiency in supporting tools, including advanced Excel and Power BI.
Fluency in English is a plus.

Benefits

Comp & perks

Multicultural, challenging, and dynamic work environment
Growth and skill-development opportunities
Equal opportunities and commitment to preventing discrimination