Customer Support Specialist

Education Perfect

. Respond to educator and school administrator enquiries via phone, email and live chat .

Posted 11/11/2026contractDunedin • New ZealandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a proactive, customer-first approach while efficiently managing enrolment data and inquiries. Proficient in using Microsoft Excel and Google Sheets to maintain accurate records and support team objectives in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceData Entry ProficiencyMicrosoft Excel ProficiencyProblem-Solving SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryEnrolment ProcessingIssue InvestigationSpreadsheet ManagementComputer Proficiency

Soft Skills

Verbal CommunicationWritten CommunicationProactive ApproachTeam CollaborationAdaptability

Tools & Technologies

Microsoft ExcelGoogle Sheets

Industry Keywords

Customer ExperienceEducation AdministrationSchool EnvironmentEnrolment Management

About the role

Key responsibilities & impact

Respond to educator and school administrator enquiries via phone, email and live chat
Help schools register and enrol students onto the Education Perfect platform
Process enrolment information accurately and efficiently
Investigate customer issues, provide guidance and resolve queries
Escalate complex matters when needed
Organise, format and process enrolment data using spreadsheets
Maintain accurate, consistent and carefully handled student and customer information across systems
Support the wider team to meet daily targets and manage changing priorities
Assist other teams or business areas where needed
Contribute to a positive customer experience during the busy registration season

Requirements

What you’ll need

High level of computer proficiency
Confidence using Microsoft Excel and Google Sheets
Ability to investigate issues, think through solutions and solve unfamiliar problems
Excellent attention to detail when handling and processing data
Friendly, professional written and verbal communication skills
Ability to assist customers via phone, email and chat
Proactive, helpful customer-first approach
Ability to learn new systems and processes quickly
Ability to manage changing priorities and work effectively in a fast-paced environment
Previous experience in customer service, administration, data entry or a school environment would be an advantage

Benefits

Comp & perks

Freedom, support and resources to develop skills and grow your career
Practical experience in customer support and education technology
Development of skills in customer service, data management and problem solving
Additional hours up to 40 hours per week regularly available during the peak period
Rosters published at least 2 weeks in advance