Customer Care, B2B, Dutch Speaker

efficy

. Act as the first point of contact for Tribe CRM customers in the Netherlands by phone and ticket .

Posted 11/9/2026full-timeUtrecht • NetherlandsMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support within a software or SaaS environment, with strong problem-solving abilities and proficiency in ticketing systems and CRM technologies. Fluent in Dutch and English, capable of effectively communicating and documenting customer interactions.

Highest-signal resume keywords

Customer Support ExperienceTicketing Systems FamiliarityTribe CRM AnalysisFluency In DutchFluency In English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Issue ResolutionFunctional Issue AnalysisTroubleshooting Guide WritingStandard Reply MaintenanceTicket RoutingEscalation Management

Soft Skills

Clear CommunicationProblem-SolvingTrend Identification

Tools & Technologies

Microsoft OfficeCRM SoftwareMarketing Technology

Industry Keywords

SaaSCustomer CareCustomer TrendsProduct Functionality

About the role

Key responsibilities & impact

Act as the first point of contact for Tribe CRM customers in the Netherlands by phone and ticket
Resolve functional issues accurately and on time
Identify, prioritise, and route tickets to the appropriate support level or team
Verify that escalated tickets are properly closed
Analyse and resolve functional issues in Tribe CRM
Log clear, concise notes after every customer interaction
Identify recurring customer trends
Write and maintain standard replies, troubleshooting guides, and internal articles
Keep up with new product functionality and industry developments
Report to the Head of Customer Care

Requirements

What you’ll need

First hands-on experience in a customer-facing role, ideally in software or SaaS
Comfortable with Microsoft Office
Familiarity with ticketing systems, CRM, or marketing technology is an advantage
Ability to investigate issues before escalating and know when to stop and escalate
Native level of Dutch
Full professional fluency in English
Ability to work from the Utrecht office three days a week
Application must be submitted in English

Benefits

Comp & perks

Full ownership of first-line support for the Dutch Tribe CRM customer base
Direct line to Product and higher support levels
European exposure: colleagues across multiple markets
People experience programme & continuous learning
Hybrid working policy