Part-Time Contact Center Representative

eFinancial

. Conduct calls with prospects to collect information and transfer qualified leads to licensed insurance advisors .

Posted 9/29/2026part-timeRemote • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal communication and problem-solving skills while effectively managing customer interactions in a remote setting. Proficient in using multiple computer systems and databases to ensure compliance and meet performance metrics.

Highest-signal resume keywords

Customer Service ExperienceStrong Verbal Communication SkillsProblem-Solving SkillsBilingual Communication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Lead QualificationData EntryCompliance AdherencePerformance Metrics ManagementMultitasking

Soft Skills

Interpersonal SkillsAdaptabilityResilience

Tools & Technologies

Computer SystemsDatabasesTelephone Headset

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Life Insurance SalesCustomer SatisfactionRemote WorkCall-to-Transfer PercentageQuality Scores

About the role

Key responsibilities & impact

Conduct calls with prospects to collect information and transfer qualified leads to licensed insurance advisors
Use multiple computer systems and databases to look up lead records and accurately disposition interactions
Follow phone scripts and workflows to maintain compliance with applicable laws and regulations
Collect accurate information to facilitate life insurance sales
Meet performance metrics including attendance, call availability, daily call minimums, call-to-transfer percentage, quality scores, and customer satisfaction ratings
Participate in training as needed to remain current on systems and regulatory requirements
Sit or stand at a desk while using a computer and telephone headset
No on-camera presence is required

Requirements

What you’ll need

High school diploma or equivalent
Customer service, sales, administrative, retail, hospitality, campus, volunteer, or other experience involving communication with customers or the public is preferred; relevant school or community experience applies
Strong verbal communication skills with a clear, professional phone presence
Strong problem-solving and interpersonal skills
Comfortable working independently in a remote setting
Adaptability and resilience in a fast-paced setting
Comfort using computers, learning new systems, and working across multiple applications
Ability to multitask while maintaining attention to detail
Quiet, distraction-free work environment
Reliable access to high-speed internet
Bilingual or multilingual communication skills, including English and Spanish, are a plus
Ability to work Monday-Friday, 12:00 pm–4:00 pm CST
Part-time availability of 20 hours per week

Benefits

Comp & perks

Week-long training
Tech hardware and systems provided
Ongoing virtual support
Flexible part-time remote work
401(k) plan with company match
Sick time accrues each pay period
Medical insurance
Dental insurance
Health Savings Accounts
Flexible Spending Accounts (Health, Dependent Care & Transit)
Vision Care
Short-term disability coverage
Long-term disability coverage
Life and AD&D coverages
One to two short breaks each shift