Customer Success Manager II

Egnyte

. Ensure new customers are onboarded successfully through initial best practices, engagement, and platform walkthroughs .

Posted 10/10/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding, account management, and data analysis to drive customer success and product adoption. Skilled in developing processes and strategies that enhance customer engagement and satisfaction.

Highest-signal resume keywords

Customer OnboardingData AnalysisAccount ManagementProcess DevelopmentCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data InterpretationKPI MonitoringDeployment StrategyProcess DocumentationRisk Forecasting

Soft Skills

Customer EngagementProblem SolvingCommunicationFlexibilityCollaboration

Tools & Technologies

SpreadsheetsBusiness Intelligence (BI) ToolsReporting Tools

Industry Keywords

Customer SuccessProduct ExpertiseTechnical ImplementationHigh-Growth OrganizationCustomer Feedback

About the role

Key responsibilities & impact

Ensure new customers are onboarded successfully through initial best practices, engagement, and platform walkthroughs
Become an Egnyte product expert and showcase product offerings to drive positive business outcomes
Monitor customer account performance metrics and resolve open issues
Organize and execute deployment and adoption strategies with account managers based on client goals and KPIs
Provide post-upsell resources regarding additional features and functionality
Create and execute data-driven working documents and process documentation
Forecast risk and opportunity throughout the customer lifecycle
Facilitate communication on account inquiries between customers and company resources
Maintain awareness of service matters, including technical implementations and activities
Work with account teams on at-risk customer renewals
Relay customer feedback on product functionality and support to internal stakeholders
Ensure Egnyte best practices and methodologies are consistently followed
Report directly to the Senior Manager of Customer Success

Requirements

What you’ll need

3+ years of relevant industry experience
Highly customer service orientated and passion for helping to resolve customer issues
Ability to stay up to date on product features and how they create customer value
Desire to build new processes inside a larger, high-growth organization
Ability to perform highly and flexibly in a dynamic environment
Ability to analyze and interpret data using multiple tools (spreadsheets, BI, reports, etc.)
Ability to formulate action plans based on analysis
Bachelor’s degree from an accredited college or university

Benefits

Comp & perks

Annual performance-based bonus targeted at 15% of base salary
Competitive salaries and comprehensive benefits
Flexible hours
Generous time off (RTO, Responsible Time Off)
Paid holidays and sick time
401(k) with company match
Health Savings Account (HSA) with a generous employer contribution
Flexible Spending Account (FSA) options
Up to 12wks of paid Parental Leave
10wks Adoption Leave
Gym reimbursement
Cell phone reimbursement
Internet reimbursement
Free well-being apps such as Spring Health for Guardian
Employee Assistance Program (EAP)
Discounted pet insurance, electronics, theme park tickets, travel, plus more
Your own Egnyte account with lifetime access
HealthJoy benefits navigation app
One Medical virtual care
Modern and collaborative offices