Associate Member Advocate

eHealth, Inc.

. Handle inbound customer service calls from existing members .

Posted 10/22/2026contractRemote • United StatesJuniorMid-Level💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to efficiently handle high call volumes and resolve member issues. Proficient in using dialers and computer applications to assist members and document interactions effectively.

Highest-signal resume keywords

Customer Service ExperienceDialer ProficiencyHigh Call Volume ManagementOrganizational SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal SkillsIntegrityCustomer Focus

Tools & Technologies

DialerOffice ApplicationsComputer Applications

Industry Keywords

Inbound Customer ServicePost-Enrollment ActivitiesPlan BenefitsMember Issues ResolutionHigh-Speed Internet Connection

About the role

Key responsibilities & impact

Handle inbound customer service calls from existing members
Address questions about member plans and resolve issues between carriers and members
Provide information about complimentary services
Verify enrollment of new clients and complete post-enrollment activities
Identify and resolve member issues efficiently and effectively
Explain plan benefits and how members can use them
Make outbound calls using a dialer
Assist members with utilizing plan benefits
Accurately use on-screen scripts and provided tools to find client information and answer plan questions
Document notes and interaction outcomes efficiently
Demonstrate eHealth’s values in behaviors, practices, and decisions

Requirements

What you’ll need

Previous customer service experience, preferably in a call center or similar environment
Ability to handle high call volumes and manage multiple tasks simultaneously
Proficiency in using a dialer and other computer applications
High speed hardwired home internet connection with 50 Mbps download and 10 Mbps upload
High level of integrity and customer focus
Comfortable with desktop computers, including knowledge of Office applications and web browsing
Ability to work any shift between 5:00AM PST and 6:00PM PST
Ability to work extended hours and overtime during the Annual Enrollment Period
Must be able to work Saturdays and Sundays
Strong organizational, interpersonal, and communication skills

Benefits

Comp & perks

Competitive hourly wage
Comprehensive training and support
A Positive and collaborative work environment
The opportunity to make a meaningful impact on our member community
Annual performance bonus
Array of benefits designed to support employees’ personal and professional wellness