Operations Manager

. Manage daily operations of specialists to provide superior customer service .

Posted 10/15/2026full-timeSterling • Virginia • United StatesMid-LevelSenior💰 $57,000 - $92,000 per yearWebsite

Key responsibilities & impact

Manage daily operations of specialists to provide superior customer service
Direct staff across operations, service, and client care
Manage basic financial performance, including revenue growth and expense control
Travel daily throughout the territory to visit clients, assist specialists, and partner with sales on business development
Train, lead, develop, mentor, and coach service professionals
Monitor and adjust scheduled appointments for efficiency
Manage field routing, client quality-control audits, and accounts
Submit weekly, monthly, and yearly reports

What you’ll need

Bachelor’s degree preferred but not required
3–5 years in a management role with emphasis in customer service
Success in training, mentoring, and coaching service professionals
Excellent verbal and written communication skills
Previous experience in a route-oriented, service environment is a plus
Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations
Valid driver’s license from state of residence
Ability to work a flexible schedule, including early mornings and weekends when needed

Comp & perks

Benefits start on day 1 for full-time colleagues
Medical, dental, vision, disability, and life insurance
401(k) retirement plan with company-matching contributions
Vacation days and sick days
Company-paid holidays and floating holidays
Professional and personal growth opportunities
Training and development programs
Tuition reimbursement for full-time colleagues
Performance incentives
Career advancement and promotion-from-within opportunities
Flexible work-life balance and a company mindset prioritizing health, safety, and flexibility