Operations Manager

Ehrlich Pest Control

. Manage daily operations of specialists to provide superior customer service .

Posted 10/1/2026full-timeRichmond • Virginia • United StatesMid-LevelSenior💰 $57,000 - $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing daily operations and training service professionals while ensuring superior customer service and financial performance. Capable of effective communication and flexible scheduling to meet client needs.

Highest-signal resume keywords

Team LeadershipCustomer Service ManagementTraining and MentoringFinancial Performance ManagementRoute-Oriented Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementFinancial PerformanceClient CareAppointment SchedulingQuality-Control Audits

Soft Skills

Verbal CommunicationWritten CommunicationCoachingMentoring

Certifications & Qualifications

Valid Driver's LicenseLicenses/Certificates as Required

Industry Keywords

Customer ServiceService EnvironmentBusiness DevelopmentExpense Control

About the role

Key responsibilities & impact

Manage daily operations of specialists to provide superior customer service
Direct staff in operations, service, and client care
Manage basic financial performance, including revenue growth and expense control
Travel throughout the territory to visit clients, assist specialists, and partner with sales on business development
Train, lead, and develop a team of specialists
Monitor and adjust scheduled appointments for efficiency
Manage field routing, client quality-control audits, and accounts
Submit weekly, monthly, and yearly reports as required

Requirements

What you’ll need

Bachelor’s degree preferred but not required
3-5 years in a management role with emphasis in customer service
Success in training, mentoring, and coaching service professionals
Excellent verbal and written communication skills
Previous experience in a route-oriented, service environment is a plus
Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations
Valid driver’s license from state of residence
Ability to work a flexible schedule, including early mornings and weekends when needed

Benefits

Comp & perks

Benefits start on day 1 for full-time colleagues
Medical, Dental, Vision, Disability, and Life Insurance
401(k) retirement plan with company-matching contributions
Vacation days and sick days
Company-paid holidays and floating holidays
Professional and personal growth opportunities
Training and development programs
Tuition reimbursement benefits for full-time colleagues
Performance incentives offered for many roles
Career advancement and promotion-from-within opportunities
Health, safety, and flexibility-focused workplace