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About the role
Key responsibilities & impact- Manage a portfolio of receivables from individual and business customers
- Investigate the cause of each overdue payment, including billing discrepancies, contractual issues, and customer history
- Coordinate actions with Billing, Customer Care, Accounting, and Credit Risk teams
- Negotiate repayment solutions and monitor action plans through to settlement
- Analyze aging reports to prioritize actions
- Make targeted collection calls
- Investigate billing discrepancies with the relevant teams
- Update action plans in shared tools
- Handle incoming tickets and help reduce overdue receivables and disputes
Requirements
What you’ll need- Proven experience in amicable collections involving individual or business customers
- Ability to analyze a customer account to identify the source of discrepancies
- Proficiency in Excel, including pivot tables and lookup functions
- Ability to write clear, professional emails, including when dealing with dissatisfied customers
- Experience in the energy, telecommunications, or another high-volume customer industry is a plus
- Experience using a CRM or ticketing tool (Salesforce, Zendesk, Jira, etc.) is a plus
- Experience working with multiple teams on the same case is a plus
Benefits
Comp & perks- Health insurance and disability coverage: 100% employer-paid Alan health insurance for you and your family
- Sustainable mobility allowance: reimbursement of 50% of your public transportation pass or an annual budget of €550 for sustainable mobility
- Meal vouchers: Swile card credited with €9.50 per working day
- Preferential Ekwateur rates: exclusive discounts on your electricity and/or gas contracts
- 100% salary continuation during maternity or second-parent leave
- Hybrid work, flexible office, and adaptable working hours
- HappyPal discounts and special offers
- €50 per month for sports and cultural activities
- Preferential Neoness membership
- Ekie legal assistance
- Christmas gift vouchers
- Works council events
- Dell laptop
- Variable compensation based on achievement of objectives