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Onboarding and Support Manager
ELAC Elysée Apotheken Consulting GmbH. Guide new pharmacies from contract signing through full connection to the platform .
About the role
Key responsibilities & impact- Guide new pharmacies from contract signing through full connection to the platform
- Enter billing data into the pharmacy’s inventory management system
- Ensure that pharmacies are correctly set up with the partner data center
- Coordinate setup appointments remotely or, if needed, on site
- Answer customer questions by phone and email Monday to Friday, from 9:00 a.m. to 4:00 p.m.
- Coordinate with internal or external contacts to resolve customer questions and keep pharmacies informed
- Process changes to customer data, changes of ownership, and cancellations
- Communicate with health insurance providers, service providers, and partner companies on behalf of customers regarding billing and payment matters
- Support the inside sales team as needed, for example at trade fairs
Requirements
What you’ll need- Completed vocational training or a university degree; the field of study is not a deciding factor
- Experience in the pharmacy or healthcare sector is a plus, but not required
- Willingness to learn about the industry
- Confident using inventory management and billing systems, or willing to learn how to use them
- Enjoy communicating with people and demonstrate confidence on the phone
- Strong organizational skills and consistent follow-through on outstanding tasks
- Solution-oriented mindset
- Ambition to develop professionally and grow with the company
- Based in Dresden or the surrounding area
Benefits
Comp & perks- Structured onboarding provided by experienced colleagues from Sales, Sales Management, and Product Management
- Predictable working hours
- Mobile working possible by agreement
- Career development opportunities in the platform and billing environment or in process and team management
- Compensation that recognizes qualifications, initiative, and responsibility
- Short communication channels, direct decision-making, and the opportunity to help build the customer service function