Onboarding and Support Manager

ELAC Elysée Apotheken Consulting GmbH

. Guide new pharmacies from contract signing through full integration with the scanacs platform .

Posted 11/8/2026full-timeDresden • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational skills and effective communication abilities while guiding pharmacies through integration with billing systems and inventory management. Capable of resolving customer inquiries and supporting sales efforts in the healthcare sector.

Highest-signal resume keywords

Inventory Management SystemsBilling SystemsCustomer ServiceHealthcare Sector ExperienceOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing Data EntryCustomer Data ProcessingPharmacy IntegrationAppointment Coordination

Soft Skills

Communication SkillsSolution-Oriented ApproachFollow-Up SkillsMotivation to Learn

Industry Keywords

PharmacyHealthcareCustomer InquiriesHealth Insurance Providers

About the role

Key responsibilities & impact

Guide new pharmacies from contract signing through full integration with the scanacs platform
Enter billing data into the pharmacy’s inventory management system
Ensure pharmacies are correctly set up with the partner billing center
Coordinate setup appointments remotely or on site as needed
Answer customer questions by phone and email Monday to Friday, from 9:00 a.m. to 4:00 p.m.
Coordinate with internal or external contacts to resolve customer inquiries and keep pharmacies informed
Process changes to customer data, ownership changes, and cancellations
Communicate with health insurance providers, their service providers, and partner companies regarding billing or payment questions
Support the inside sales team as needed, for example at trade fairs
Help build customer service and support as the company grows

Requirements

What you’ll need

Completed vocational training or university degree; field of study is not a deciding factor
Experience in the pharmacy or healthcare sector is a plus, but not required
Willingness to learn about the industry
Confident using inventory management and billing systems, or willingness to learn them
Enjoy communicating with people and remain confident on the phone
Strong organizational skills and consistent follow-up on outstanding matters
Solution-oriented approach to work
Motivation to develop professionally and grow with the company
Based in Dresden or the surrounding area

Benefits

Comp & perks

Structured onboarding supported by experienced colleagues from Sales, Sales Management, and Product Management
Predictable working hours, with service hours Monday to Friday, from 9:00 a.m. to 4:00 p.m.
Mobile working by arrangement
Career development opportunities, with the option to deepen your expertise or take responsibility for processes and the team
Compensation that recognizes qualifications, initiative, and responsibility
Fast decision-making and the opportunity to help build the customer service function