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Onboarding and Support Manager (m/f/d)
ELAC Elysée Apotheken Consulting GmbH. Guide new pharmacies from contract signing through full integration with the scanacs platform .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational skills and a solution-oriented approach while effectively communicating with customers and coordinating with internal and external contacts. Capable of quickly learning inventory management and billing systems to support pharmacies in their integration with the scanacs platform.
Highest-signal resume keywords
Inventory Management SystemsBilling SystemsCustomer ServiceOrganizational SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Solution-Oriented ApproachStrong Follow-Up SkillsConfidence on the PhoneWillingness to Learn
Certifications & Qualifications
Vocational TrainingUniversity Degree
Industry Keywords
PharmacyHealthcare SectorBillingCustomer InquiriesHealth Insurance Providers
About the role
Key responsibilities & impact- Guide new pharmacies from contract signing through full integration with the scanacs platform
- Enter billing data into the pharmacy’s inventory management system
- Ensure correct setup with the partner billing center
- Coordinate setup appointments remotely or, when needed, on site
- Answer customer questions by phone and email during service hours
- Identify the appropriate internal or external contact for customer inquiries and coordinate the relevant topics
- Keep pharmacies informed about the status of their requests
- Process changes to customer data, changes of ownership, and cancellations
- Communicate with health insurance providers, their service providers, and partner companies on billing and payment matters on behalf of customers
- Support the inside sales team, for example at trade fairs
- Help build customer service and support as the company grows
Requirements
What you’ll need- Completed vocational training or university degree
- Experience in the pharmacy or healthcare sector is a plus, but not required
- Willingness to learn about the industry
- Ability to quickly learn inventory management and billing systems
- Enjoy communicating with people and confidence on the phone
- Strong organizational skills and consistent follow-up on outstanding topics
- Solution-oriented approach to work
- Motivation to develop professionally and grow with the company
- Based in Dresden or the surrounding area
Benefits
Comp & perks- Structured onboarding
- Predictable working hours; service hours are Monday to Friday, 9:00 a.m. to 4:00 p.m.
- Remote work by agreement
- Opportunities for career development and professional growth
- Opportunity to take responsibility for processes and a team
- Compensation that recognizes qualifications, initiative, and responsibility
- Direct decision-making and the opportunity to help build the customer service function