Patient Care Representative

Elara Capital

. Conduct daily phone calls with prior patients in the assigned territory to follow up on health status and potential changes in condition warranting additional services .

Posted 9/29/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $17 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient communication and care coordination, with a strong understanding of medical terminology and home health care operations. Capable of utilizing MS Office Suite for data management and reporting while enhancing workflow and productivity.

Highest-signal resume keywords

Home Health Care ExperienceMedical Terminology KnowledgeMS Office Suite ProficiencyVerbal And Written Communication SkillsData Entry Accuracy

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical TerminologyData EntryPatient Care CoordinationClinical Record AuditsUtilization Reviews

Soft Skills

Verbal CommunicationWritten CommunicationCollaborationProblem-Solving

Tools & Technologies

MS Office SuiteElaraConnect

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Home Health CareQuality ImprovementPatient Care SpecialistsCheck-In OperationsCustomer Relations

About the role

Key responsibilities & impact

Conduct daily phone calls with prior patients in the assigned territory to follow up on health status and potential changes in condition warranting additional services
Connect patients with appropriate internal team members based on patient needs and requests, including skilled care, personal care, hospice care, and ElaraConnect personnel
Answer inquiries regarding enterprise services and provide appropriate information
Collaborate with Patient Care Specialists for leads identified in the assigned market territory
Collaborate with Patient Care Specialists and service line operators to resolve Check-In operation issues
Remain current on virtual customer relations trends and innovations
Assist in evaluating agency operations and systems and identify ways to enhance workflow and productivity
Participate in clinical record audits, utilization reviews, Peer Review, and Quality Improvement programs
Attend training, education, seminars, or other learning opportunities
Notify the supervisor of problems requiring administrative attention and intervention
Process data entry information accurately into company systems
Report to the Program Supervisor

Requirements

What you’ll need

High School Diploma/GED
1+ year experience in a home health care setting preferred
Knowledge of Medical Terminology
Proficiency with MS Office Suite (Word, Excel, Outlook)
Excellent verbal and written communication skills
Participation in weekends and/or holidays, as assigned

Benefits

Comp & perks

Competitive compensation package
Tuition reimbursement for full-time staff
Continuing education opportunities for all employees at no cost
Opportunities for advancement
Comprehensive medical, dental, and vision insurance plans
401(K) with employer match
Paid time off
Paid holidays
Family bereavement leave
Pet bereavement leave
Pet insurance