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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support and technical assistance within the legal industry, with a focus on user management, compliance with SLAs, and effective communication. Proficient in legal management systems and committed to continuous improvement in service delivery.
Highest-signal resume keywords
Customer Service OrientationTechnical Support ExperienceLegal Management Systems KnowledgeProficiency in Microsoft OfficeBilingual Proficiency in Spanish or English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User ManagementIncident ResolutionProcess TrackingConfiguration ManagementTechnical Procedures Compliance
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationRelationship-Building Skills
Tools & Technologies
ELaw SolutionsMicrosoft ExcelElectronic Court Systems
Industry Keywords
LitigationContracts (CLM)AdvisoryPowers of AttorneyE-BillingTrademarks and PatentsCorporate LawReal Estate Law
About the role
Key responsibilities & impact- Handle support tickets, ensuring proper follow-up and compliance with established SLAs.
- Provide users with support for configuring screens, access rights, email accounts, and other system functionalities.
- Answer questions and guide clients on using eLaw solutions.
- Handle tickets related to the Litigation, Contracts (CLM), Advisory, Powers of Attorney, e-Billing, Trademarks and Patents, Corporate, and Real Estate modules.
- Record, analyze, and resolve requests and incidents in accordance with technical procedures and customer service best practices.
- Create, configure, and manage users, profiles, and permissions in the systems.
- Stay up to date on products, processes, and technologies through training, certifications, and internal development programs.
- Ensure fast, efficient service focused on customer satisfaction.
- Collaborate with internal teams and specialists to diagnose, address, and resolve more complex requests.
- Track requests and keep clients informed about status updates and timelines.
- Contribute to improvements in processes, documentation, and customer service, promoting the continuous evolution of the Support team.
Requirements
What you’ll need- Currently pursuing or completed a bachelor's degree in Law, Information Technology, International Relations, Business Administration, or a related field.
- Intermediate or advanced proficiency in Spanish or English.
- Strong verbal and written communication skills.
- Customer-service orientation and strong relationship-building skills.
- Proficiency in Microsoft Office, especially Excel.
- Interest in technology and systems designed for the legal industry.
- Preferred: Previous experience in customer service, technical support, or legal operations.
- Preferred: Knowledge of legal management systems.
- Preferred: Experience with legal operations and process tracking routines.
- Preferred: Familiarity with electronic court systems.
- Preferred: Experience in multicultural environments or supporting international clients.
Benefits
Comp & perks- Meal and food allowance – Flash Benefícios
- Transportation allowance
- Bradesco health insurance
- Dental insurance
- Childcare assistance
- TotalPass – Gym and wellness benefit
- Work from home twice a week