Business Analyst, ServiceNow

Electrosoft

. Act as the primary liaison between business stakeholders and the IT department .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $85,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow platform capabilities, including ITSM, ITOM, and CSM, while effectively leading requirements-gathering sessions and stakeholder management. Proven ability to analyze business processes and design scalable solutions that enhance operational efficiency.

Highest-signal resume keywords

ServiceNow Platform ExpertiseBusiness Process AnalysisRequirements EngineeringStakeholder ManagementIT-II Non-Critical Sensitive Security Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements GatheringFunctional SpecificationsProcess FlowsAcceptance CriteriaGap AnalysisTest StrategiesUser Acceptance TestingTroubleshootingProcess Improvement

Soft Skills

Excellent CommunicationStakeholder Management

Tools & Technologies

ServiceNowITSMITOMCSMHRSDAsset ManagementCMDBKnowledge ManagementService Catalog

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Act as the primary liaison between business stakeholders and the IT department
Lead requirements-gathering sessions, workshops, and stakeholder interviews
Analyze current-state business processes and design future-state workflows using ServiceNow capabilities and best practices
Create functional requirements, user stories, process flows, and acceptance criteria
Conduct gap analyses and recommend scalable, cost-effective solutions
Collaborate with ServiceNow administrators, developers, solution architects, and technical teams
Support implementation and enhancement of ServiceNow modules
Develop and execute test strategies, test scripts, and user acceptance testing activities
Facilitate stakeholder reviews, demonstrations, and training sessions
Provide ongoing functional support, troubleshooting, and process improvement recommendations

Requirements

What you’ll need

Minimum of five (5) years of experience as a Business Analyst, Functional Analyst, or similar role supporting ServiceNow implementations, enhancements, or platform operations
Strong experience with ServiceNow platform capabilities and modules including ITSM, ITOM, CSM, HRSD, Asset Management, CMDB, Knowledge Management, and Service Catalog
Proven ability in business process analysis, requirements engineering, and creating functional specifications
Excellent communication and stakeholder management skills
Active IT-II Non-Critical Sensitive security clearance or Tier 3 (T3) investigation required at the time of proposal submission

Benefits

Comp & perks

Meaningful work
Growth opportunities
Work-life balance
Teamwork-oriented workplace culture
Lunch & Learn sessions
Fun group activities, including escape rooms and miniature golf
Recognition and rewards for outstanding effort