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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in deploying and installing industrial automation software, with a strong focus on OT networking, troubleshooting, and customer engagement. Proficient in technical support and collaboration across diverse teams to ensure successful project outcomes.
Highest-signal resume keywords
OT NetworkingIndustrial Automation SystemsPLC TroubleshootingPython ProgrammingCustomer Training
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Field Applications EngineeringControls EngineeringTechnical SupportSoftware DeploymentNetwork DeploymentTroubleshootingIndustrial Communication ProtocolsSQLPurdue Security ModelHMI
Soft Skills
Clear CommunicationCollaborationCustomer EngagementTechnical Support
Tools & Technologies
Rockwell Studio 5000Siemens TIA Portal
Industry Keywords
OT Network SecurityIndustrial Systems IntegrationTechnical DocumentationBackup and Recovery Practices
Tech Stack
Tools & technologiesCyber SecurityPythonSQL
About the role
Key responsibilities & impact- Lead on-premises deployments and installations of industrial automation software at customer sites
- Configure and troubleshoot OT network connectivity, infrastructure, and integration with existing industrial systems
- Ensure deployments align with the Purdue security model and OT network security best practices
- Troubleshoot PLC vendor software, industrial communication issues, and integration challenges
- Serve as the primary technical point of contact for deployed customers, providing troubleshooting and ongoing technical support
- Diagnose and resolve software, hardware, networking, and backup-related issues
- Collaborate with Product and Engineering teams to address complex technical issues and customer-specific integration requirements
- Conduct customer training sessions, technical workshops, and on-site enablement activities
- Support technical discovery, product demonstrations, and pilot deployments for prospective customers
- Provide recommendations on secure OT network access, system reliability, and backup and recovery practices
- Maintain technical documentation, troubleshooting guides, and deployment procedures
- Work closely with Customer Success, Support, Sales, and Engineering teams to ensure successful deployments and customer satisfaction
Requirements
What you’ll need- 3+ years in Field Applications Engineering, Controls Engineering, Technical Support, or a similar customer-facing role
- Hands-on experience deploying and installing software on premises at industrial customer sites
- Strong experience with OT networking and network deployment, including connectivity, segmentation, and secure access; understanding of the Purdue model
- Practical experience with PLCs, HMIs, and industrial automation systems, including troubleshooting vendor software such as Rockwell Studio 5000 or Siemens TIA Portal
- Strong troubleshooting skills across controls, software, hardware, and networks; familiarity with industrial communication protocols
- Experience with Python, SQL, or another programming or scripting language
- Clear communication with technical and non-technical stakeholders; ability to work across Controls, IT, Cybersecurity, and Engineering teams
- Excellent written and spoken English